Courtney Baker
Newark,NJ
Summary
Dynamic professional with expertise in managing customer relationships and driving profitable sales growth. Skilled in developing strategies to expand market share, optimize processes, and maximize customer satisfaction. Demonstrated ability to analyze complex data, identify trends, and recommend solutions to increase efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Technician
Vivint
New Jersey
06.2022 - 07.2025
- Ranked top 5 nationally among Field Sales Technicians based on performance metrics
- Average 80% close rate
- First year ranked top tech in the region
- 2023 Top 100 Champion League
- Proficient in providing expert-level installation and services of cutting-edge security technology
- Including but not limited to cameras, security alarm systems, and smart home devices
- Dedicated to providing peace of mind to customers through honest and integrity-driven interactions
- Proven track record of leveraging service and installation opportunities to maximize earning potential
Social Media Representative
Premiere Response
North Bergen, NJ
12.2021 - 12.2023
- Responsible for all social media outlet correspondence for Facebook, Instagram, and Twitter
- Manage product information requests and elaborate on different stock keeping unit (SKU) offerings
- Create spearhead troubleshooting guides for customer product complaints, leading to 75% of customer issues resolved without sending replacement units, resulting in additional cost savings
- Technical app service support representative managing consumer escalation cases
- Quality Assurance Agent analyzing team's work for global data based entry
- Built relationships with influencers to promote products through social media channels
- Collaborated with the marketing team to develop creative campaigns that drove more followers and improved visibility of the brand
Special Projects Assistant for #JustARegularDay
Live Nation
Los Angeles, CA
01.2014 - 12.2021
- Generated ideas and solutions for improving existing processes and procedures related to special projects
- Collaborate with cross-functional teams, including curators, designers, and event coordinators, to ensure seamless artist experiences
- Stay updated on trends and emerging artists in the creative industry to identify potential partnerships or opportunities
- Prepared complex and detailed personal and business travel plans, itineraries, and agendas and compiling documents for travel
- Serve as the main point of contact for artists, addressing inquiries, providing support, and resolving any issues or concerns
- Develop and implement strategies to attract and recruit talented artists and creatives
Sales Consultant
AT&T Mobility
Woodbridge, NJ
10.2010 - 06.2018
- Silver Summit Award winner three consecutive years in a row (2014 - 2016)
- Overall top seller of innovative products in Northeast
- 2016 Bronze Recipient for AT&T Summit
- Proven ability to partner with other sellers as a key member of an account management team, fostering strong relationships to achieve shared goals
- Proficient in liaising between departments to provide seamless support to sales activities and ensure alignment across teams
- Skilled in planning and managing assigned accounts to maximize their potential and drive revenue growth
- Capable of developing and implementing strategies to meet and exceed sales targets
- Maintains a strong knowledge base of all company products, promotions, and service features, enabling effective communication with clients and prospects
- Able to articulate product benefits and tailor solutions to meet customer needs
Network Technician
Verizon Communications
Newark, NJ
05.2006 - 11.2009
- Proficient in entering sales orders and providing logistical support to ensure timely delivery of products/services
- Skilled in addressing customer inquiries and concerns, ensuring overall customer satisfaction
- Demonstrated ability to maintain the accuracy and integrity of client data through meticulous attention to detail
- Experienced in developing and implementing processes for the efficient operation and testing of equipment in business locations
- Effective communicator with a track record of interacting with consumers to resolve issues and close reports for individual, business, ISDN, and special circuits
- Promoted from Frame Attendant to Network Technician
Education
Associates Degree - Business Management
Saint Peters University
NJ05.2006
Skills
- Brand Visibility
- Network Architecture and Design
- Critical Thinking
- Project Management
- E-commerce
- Account Management,
- Client Retention
- Revenue Growth
- CRM
- Cross-functional Collaboration
- Customer Experience
- Problem Solving,
Accomplishments
Top 5 technician in the country
Champion League Winner
AT&T Summit Winner
Certification
- New Jersey Real Estate License
- Sigma Six-Yellow Belt Certified Sales and Marketing Strategies
Timeline
Field Service Technician
Vivint
06.2022 - 07.2025
Social Media Representative
Premiere Response
12.2021 - 12.2023
Special Projects Assistant for #JustARegularDay
Live Nation
01.2014 - 12.2021
Sales Consultant
AT&T Mobility
10.2010 - 06.2018
Network Technician
Verizon Communications
05.2006 - 11.2009
Associates Degree - Business Management
Saint Peters University