Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Shawn Mullins

Brookville,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Product Specialist

OKI Furniture Fair
Colerain, OH
09.2023 - Current
  • Provided customer service support to answer inquiries about product features, pricing, and availability.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Sales Associate

Bob's Discount Services
Coleraine, OH
03.2019 - 09.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Customer Care Representative

HUBERT Company
Harrison, OH
06.2007 - 11.2019
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Identified opportunities to upsell additional services when appropriate.
  • Processed orders accurately and efficiently according to established procedures.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Recommended potential products or services after analyzing customer needs.

Teaching Assistant

Brookville Elementary School
Brookville, IN
08.2004 - 05.2007
  • Supervised students in the classroom, cafeteria, hallways and playgrounds.
  • Provided one-on-one support for special needs students.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped students master assignments and reinforced learning concepts presented by teachers.

Education

Associate of Science - Computers

Southern Ohio College
Hamilton, OH
06-1991

Skills

  • Sales Support
  • Customer Engagement
  • Product Demonstrations
  • Excellent positive attitude
  • Requirements Gathering

Affiliations

I enjoy gardening, planting flowers outside, entertaining for the holidays and being with my grandchildren on my days away from work.

Accomplishments

  • I was given an award 2 years in a row of being one of the top salesmen.

Timeline

Product Specialist

OKI Furniture Fair
09.2023 - Current

Sales Associate

Bob's Discount Services
03.2019 - 09.2023

Customer Care Representative

HUBERT Company
06.2007 - 11.2019

Teaching Assistant

Brookville Elementary School
08.2004 - 05.2007

Associate of Science - Computers

Southern Ohio College

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Shawn Mullins