Shawn Mullins
Kent,OH
Summary
Dynamic manager with a proven track record at Ray's Place, excelling in team leadership and customer service. Enhanced productivity through effective staff training and conflict resolution, fostering a loyal customer base. Skilled in responsible alcohol service, I created a welcoming atmosphere that significantly improved customer satisfaction and repeat business.
Overview
20
20
years of professional experience
Work History
Manager
Ray's Place
01.2009 - 08.2025
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Supervisor of Consessions
Delaware North Sportservice
03.2005 - 09.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor's Degree - General Studies
Kent State University
Kent, OHSkills
- Customer service
- Team leadership
- Staff training
- Responsible alcohol service
- Outgoing personality
Timeline
Manager
Ray's Place
01.2009 - 08.2025
Supervisor of Consessions
Delaware North Sportservice
03.2005 - 09.2008
Bachelor's Degree - General Studies
Kent State University
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