Shawn Murray
Woodstock,GA
Summary
Results-driven General Manager with expertise in operational management, team leadership, and customer satisfaction. Proven track record in developing training programs and implementing strategies that enhance service quality.
Overview
44
44
years of professional experience
Work History
General Manager
Monro Inc.
Roswell, Georgia
10.2018 - 10.2025
- Developed operational strategies that improved service quality and increased customer satisfaction.
- Oversaw daily operations, enhancing service delivery and maintaining quality standards.
- Implemented training programs, elevating team skills and knowledge for improved service.
- Managed staff scheduling, aligning workforce availability with customer demand.
General Manager
Leeds West Groups
Boulder, Colorado
04.2014 - 08.2018
- Developed and executed strategic plans to enhance customer satisfaction and service standards.
- Directed daily operations across multiple locations, improving service delivery and operational workflow.
- Managed budget allocations and resource distribution, ensuring alignment with strategic priorities and operational goals.
- Collaborated with department heads to streamline processes and improve team performance.
- Led recruitment initiatives to build a skilled workforce aligned with company objectives.
- Trained and mentored managers to enhance leadership skills and operational knowledge.
- Ensured compliance with safety regulations and company policies across all locations.
- Resolved customer complaints promptly, contributing to increased customer retention and loyalty.
Owner/Operator
Murray Tire Centers LLC
Alpharetta, Georgia
02.2000 - 02.2014
- Managed daily operations of tire sales and service, driving efficiency across all functions.
- Monitored financial performance weekly, ensuring fiscal responsibility and contributing to profitability.
- Oversaw inventory management for tire products and supplies, maintaining optimal stock levels.
- Trained staff on customer service and technical procedures to enhance service quality.
- Resolved customer inquiries and service issues promptly, enhancing overall satisfaction.
- Coordinated scheduling for staff and service appointments, optimizing workflow efficiency.
- Developed marketing strategies that increased local visibility and customer engagement.
- Ensured compliance with safety regulations and industry standards throughout operations.
Store Manager
Bridgestone Retail Operations LLC.
Norcross, Georgia
09.1981 - 01.2000
- Managed daily operations of retail location, enhancing service delivery and customer satisfaction.
- Oversaw inventory management processes, maintaining stock accuracy and availability.
- Coordinated with suppliers, ensuring timely delivery of products and materials for uninterrupted sales.
- Developed employee schedules, maximizing workforce coverage and operational efficiency.
Education
Associate of Baccalaureate Studies - Automotive Repair And Management
ITT Technical Institute
Chelsea, MA08-1981
Associate of Arts - English Composition
Quincy College
Quincy, MA12-1979
Skills
- Financial oversight
- Financial analysis
- Operational planning
- Process optimization
- Resource allocation
- Staff training
- Customer satisfaction
Affiliations
- Currently , HOA Board President and Treasurer
Timeline
General Manager
Monro Inc.
10.2018 - 10.2025
General Manager
Leeds West Groups
04.2014 - 08.2018
Owner/Operator
Murray Tire Centers LLC
02.2000 - 02.2014
Store Manager
Bridgestone Retail Operations LLC.
09.1981 - 01.2000
Associate of Baccalaureate Studies - Automotive Repair And Management
ITT Technical Institute
Associate of Arts - English Composition
Quincy College