Shawn Muth

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Successfully maintained above board Lincoln NPS scores of 92% in sales and Service for multiple consecutive years
• Increased our Sales Effectiveness to our current score of 166% and has increased year over year.
• Implemented operational strategies and effectively built customer and employee loyalty.

Helped Dealer increase sales and profitability after opening new showroom and service facility.

Helped Dealer achieve involvement in the Lincoln Motor Company Pilot Program for the Lincoln Effortless Program and become a SPOC (Single Point of Contact) dealer. My relationship with Lincoln Corporate Executives based in Dearborn Michigan had influence on the dealer becoming eligible for the pilot program

• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee evaluations, and contract details.
• Grew both sales and fixed operations to be profitable in one year versus losing $500k per year over 6 years prior to my tenure
• Had the highest sales penetration against the competition in our segment than any Lincoln Dealer in the Cental Market Area