Shawn Nealy
Yukon
Summary
Adaptable leader with a strong focus on operational strategy and quality control. Recognized for fostering team collaboration and establishing policies that promote compliance and efficiency.Ready to leverage expertise to enhance organizational performance.
Overview
21
21
years of professional experience
Work History
Director of Field Services Central Region
Gaming Capital Group
Newcastle
06.2008 - Current
- Facilitated training sessions to develop staff skills and knowledge in gaming products.
- Implemented policies and procedures to ensure compliance with regulatory standards.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Supervised organization's daily activities, maintaining strict compliance with applicable legal standards.regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Assessed employee performance against established benchmarks or targets.
- Ensured compliance with all relevant regulations, policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Tech and Game Manger
Chickasaw Nation
Newcastle
01.2005 - 06.2008
- Managed daily operations of gaming facilities for optimal performance.
- Coordinated staff schedules to ensure adequate coverage and service quality.
- Trained new employees on procedures, customer service, and safety protocols.
- Resolved customer inquiries and issues effectively to maintain satisfaction levels.
- Collaborated with management on strategic planning for gaming initiatives.
- Analyzed operational data to identify areas for process improvement and efficiency.
- Performed regular audits of internal systems used in game production process in order to detect errors or inconsistencies.
- Ensured compliance with all applicable laws related to gaming operations within the company's jurisdiction.
- Conducted weekly meetings with staff to discuss progress on development projects.
- Identified and resolved customer complaints regarding game play issues.
- Resolved customer complaints and payout errors.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Explained game rules, betting limits, and house policies.
Education
Science Technology
Seminole State College
Seminole, OK01-2004
Electronic
Shawnee Votech
Shawnee, OK05-2004
High School Diploma -
Tecumseh
Tecumseh, OK05-1988
Skills
- Compliance management
- Operational strategy
- Regulatory knowledge
- Staff training
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Project management
- Quality control
- Time management
- Employee development
- Company guidelines
- Staff development
- Goal setting
- Team management
- Rules and regulations
- Coaching and mentoring
- People management
- Client relations
Timeline
Director of Field Services Central Region
Gaming Capital Group
06.2008 - Current
Tech and Game Manger
Chickasaw Nation
01.2005 - 06.2008
Science Technology
Seminole State College
Electronic
Shawnee Votech
High School Diploma -
Tecumseh