Jamel Bolden
Champions Gate,FL
Summary
Operations professional with 30+ years of experience driving customer service excellence, operational efficiency, and team leadership across security and technology industries. Skilled in process improvement, KPI management, budgeting, staffing, and building high-performance teams to exceed business goals.
Overview
22
22
years of professional experience
Work History
Senior Director, Field Services (SE Region)
Securitas Technology
01.2016 - Current
- Lead field operations across Southeast region for global leader in integrated security and healthcare solutions.
- Direct teams delivering service, installations, and customer support, ensuring KPI achievement and operational excellence.
- Manage budgets, staffing, and compliance to improve service quality and reduce costs.
Customer Solutions Manager
Diebold, Inc
01.2015 - 01.2016
- Oversee service operations for financial/retail clients, leading 3 tiers of technicians.
- Improved customer satisfaction and team performance by enhancing training, staffing, and technical processes.
Service Manager
Jacksonville Sound & Communications
01.2012 - 01.2015
- Managed service department supporting commercial fire, nurse call, access control, and CCTV systems.
- Delivered revenue growth while controlling P&L; staffing, and inventory.
Regional Operations Superintendent
FocusMicro, Inc
01.2008 - 01.2012
- Directed service and installation of commercial security systems from Maine to Florida.
- Supported national accounts, long-term planning, and contract management.
Installer/Technician
FocusMicro
01.2006 - 01.2008
- Install, test, and calibrate new equipment, appliances, and systems, ensuring proper function and integration with existing infrastructure
- Tested systems, noting issues and completing preventive maintenance.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Operations Manager
Protection One, Inc.
01.2004 - 01.2006
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Developed and implemented training programs for new staff on operational procedures.
- Mentored junior staff on best practices for operational tasks and customer service excellence.
Education
TechSkills
Orlando, FL01.2003
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National Education Center
Detroit, MI01.1988
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Flint Academy
Flint, MI01.1987
Skills
- Project Management
- Budget/Finance
- Customer Service
- Contract Management
- Call Center Operations
- Training & Development
- Loss Prevention
- Installation Oversight
- Team management
- Collaborative leadership
Timeline
Senior Director, Field Services (SE Region)
Securitas Technology
01.2016 - Current
Customer Solutions Manager
Diebold, Inc
01.2015 - 01.2016
Service Manager
Jacksonville Sound & Communications
01.2012 - 01.2015
Regional Operations Superintendent
FocusMicro, Inc
01.2008 - 01.2012
Installer/Technician
FocusMicro
01.2006 - 01.2008
Operations Manager
Protection One, Inc.
01.2004 - 01.2006
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National Education Center
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Flint Academy
TechSkills
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