Shawn Niehoff
Franklin,Ohio
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Cox Enterprises
2017.07 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Packaging Department Manager
Cox Enterprises
2013.11 - 2017.07
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Increased customer satisfaction by ensuring timely delivery of well-packaged products with minimal damage during transit.
- Streamlined workflow for increased productivity and reduced packaging errors.
- Oversaw equipment maintenance schedules, reducing downtime due to malfunctions or repair needs in the packaging department.
- Developed staff training programs to ensure a highly skilled workforce in the packaging department.
- Implemented continuous improvement initiatives, resulting in substantial gains in operational efficiency over time.
- Improved overall department performance through effective team management and collaboration.
- Organized regular team meetings, fostering open communication channels among team members to address concerns or opportunities for improvement promptly.
- Managed budgets and resources effectively to reduce costs while maintaining high levels of production output.
- Spearheaded projects aimed at streamlining processes, ultimately increasing overall profit margins without sacrificing product quality or safety standards.
- Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Conducted basic repairs of vacuum sealers, pallet jacks, and lifts to keep equipment properly cleaned and maintained.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Evaluated employee performance and provided feedback and training as needed.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Scrutinized production output and identified areas for improvement.
Press Supervisor
Cox Enterprises
2009.08 - 2013.11
- Mentored junior staff members, fostering professional development opportunities within the press team environment.
- Boosted customer satisfaction rates through effective resolution of complaints or concerns related to print jobs or orders.
- Improved employee performance through comprehensive training programs and consistent feedback on job performance.
- Enhanced print quality by implementing strict quality control measures and regular equipment maintenance.
- Streamlined workflow by optimizing staff scheduling and task delegation, ensuring efficient use of resources.
- Maintained accurate records of job specifications, materials used, timelines met, and any deviations from initial plans for internal reporting purposes or client communication needs if necessary.
- Increased productivity with clear communication of expectations, deadlines, and project goals to the press team.
- Reduced production downtime by conducting proactive troubleshooting and problem-solving for press-related issues.
- Acted as a liaison between the press team and other departments within the company, ensuring smooth communication flow for seamless project execution and overall operational efficiency.
- Ensured safety compliance by maintaining a clean work environment and enforcing adherence to company policies and industry regulations.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
Education
Associate of Arts - Business Management
Lincoln College of Technology
Franklin, OH2012-05
Skills
- Deadline management
- Production planning
- MS office
- Budgeting and forecasting
- Contract management
- Performance monitoring
- Operations oversight
- Project management
- Problem-solving
- Team leadership
Certification
- Lean Six Sigma Certification - International Association for Six Sigma Certification.
Timeline
Operations Manager
Cox Enterprises
2017.07 - Current
Packaging Department Manager
Cox Enterprises
2013.11 - 2017.07
Press Supervisor
Cox Enterprises
2009.08 - 2013.11
Associate of Arts - Business Management
Lincoln College of Technology