Shawn O'Connor
Pawtucket
Summary
Strong ability to adapt to new working environments and people due to extensive experience working in diverse situations. Proficient in Microsoft applications. Highly skilled in project management situations- Not afraid to work under pressure. High Customer facing experience including support and POS Systems. Hands-on leadership experience with handling internal conflicts and problem resolution.
Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Overview
7
7
years of professional experience
Work History
Bar Manager
Tavern In the Square
06.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Bar Manager
Applebees Flynn Group
05.2023 - 06.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
General Manager
Residence Inn- Island Hospitality
05.2021 - 05.2023
- Weekly revenue calls and inventory control, P&L Synopsis reports, forecasting and independent departmental budget saving strategies and budget adherence
- Acquired General Manager title after a month of employment with company
- Prepared a market report for the area, in a successful attempt to increase the wages of every staff member on property by 2$ an hour increasing employee morale and in return guest service scores
- ADP Payroll, Birchstreet, AvidxChange, Taleo, Microsoft Office, Excel, STR Reports
- Scheduling for every department while adhering to Labor costs and budget
- Brand Compliance in response to the recovery of COVID-19 precautions and changes with Marriott standards
- Daily Financial reporting, Credit Card batching, Invoicing, AP and AR experience
- Strong emphasis on employee retention and satisfaction skillset
- Promoted within 3 months of joining the company to a new Task Force General manager following guidance from my RVP on which location to travel to and visit to assist with promoting team core values for Marriott and Hilton Properties.
Assistant General Manager
Best Western Plus Executive Residency -Giri Hotel Management
12.2020 - 05.2021
- Created and maintained a safe and healthy work environment for all staff of a newly rebranded and restaffed hotel each employee interviewed and directly overseen by myself
- Managed inventory of hotel and guest supplies, scheduling and staffing, market inventory
- Monitored Revenue and daily reports of each passing day- personally trained each staff from housekeeping to front desk
- Meanwhile administering new changes to run each day more efficiently for housekeeping and guest service agents
- Handled all guest issues and complaints, monitored compensation and employee incentives, administered 90-day reviews
- Medallia and third-party liaison for guest issues and resolutions
- Maintained online inventory and maintenance issues
- Work directly with brand and management goals for GSS reviews and increased scores for 'Brand Net Promotional' from 50% to 71.54% in my first month and 'Overall Experience' from 66.67% to 100%
- With new guest service initiatives and staff training under my guidance with no change in the number of reviews per month
- Became an interim General manager of property when the previous left while the company hired replacements
- Handling accounts payable, receivable, staff hiring, scheduling for all departments, staff meetings, full property brand adherence.
Front Desk Supervisor
Renaissance Providence Downtown Hotel
06.2018 - 12.2020
- Discovered a 7% budget saving strategy and negotiated the 7% as an incentive for my overnight staff, which in turn created a ~30% productivity increase every month for 'UNICORN' A Marriott Standard Program
- Scheduled Staffing for overnight and morning shifts
- Maintained a budget for the front office and ordering supplies and taking inventory of perishable items
- Managed shifts delegating breaks and resolved any and all guest and employee grievances
- Created and updated staff checklists with new responsibilities and duties
- Controlled online inventory of rooms to sell and balancing inventory and product in house
- Brand Ambassador Trainer for all staff to keep up with brand standard requirements
- Helped negotiate a $00.75 pay increase across the reception team which goes into place January 1st, 2020.
Education
Associate of the Arts -
Community College of Rhode Island
Warwick, RI01.2018
Skills
- Adaptability
- Proficient in Microsoft applications
- Project management
- Leadership
- Conflict resolution
- Beverage Preparation
- Menu Memorization
- Suggestive Selling
- Staff training
- Inventory management
- Customer relationship building
- Guest interaction
- Shift scheduling
Timeline
Bar Manager
Tavern In the Square
06.2024 - Current
Bar Manager
Applebees Flynn Group
05.2023 - 06.2024
General Manager
Residence Inn- Island Hospitality
05.2021 - 05.2023
Assistant General Manager
Best Western Plus Executive Residency -Giri Hotel Management
12.2020 - 05.2021
Front Desk Supervisor
Renaissance Providence Downtown Hotel
06.2018 - 12.2020
Associate of the Arts -
Community College of Rhode Island
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