Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn O'Malley

Euless

Summary

Dedicated professional with over 5 years of experience in customer service, operations and process management. Skilled in handling customer inquiries, problem resolution, and coordinating product/service delivery. Proficient in providing exceptional service in fast paced environments, ensuring compliance with procedures. Committed to efficiency and clear communication to support organizational goals.

Overview

11
11
years of professional experience

Work History

Air Ramp

UPS
04.2025 - Current


  • Load and unload cargo from aircraft, handling 50,000+ pounds of freight daily with adherence to safety protocols
  • Ensure proper weight and balance of aircraft by scanning ULD devices, coordinate with team members to load and unload aircraft in the proper sequence
  • Update shipment status through UPS systems, confirming proper documentation
  • Communicate using vocal and hand signals to ground crew and supervisors to streamline operations


Rideshare Driver

Uber, Doordash
05.2021 - Current
  • Provided exceptional customer service achieving 4.9/5 on over 10,000 trips for professionalism, timeliness and cleanliness.
  • Communicate with customers on trip status and resolve issues in real time
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.

Operations Manager

NexoCloud LLC
11.2021 - 05.2024
  • Launched rental car fleet servicing Los Angeles, Orange County and San Diego areas, scaling it to over 20 vehicles
  • Tracked and updated vehicle maintenance records, ensuring timely servicing and compliance with operational standards
  • Analyzed market conditions to set competitive pricing and capitalize on current market trends
  • Responded to customer inquiries via email and phone in a timely manner, providing quotes and issue resolution
  • Collaborated with business partners and employees to improve service delivery and streamline operations

Pipefitter

Kennedy Mechanical
02.2020 - 04.2021
  • Followed detailed blueprints and safety procedures to install and maintain industrial fire sprinkler systems including pipe, fittings, valves, flanges and clamps
  • Coordinated with foreman to ensure adequate work site inventory levels, and distributors to set up material drop offs.
  • Maintained compliance with OSHA regulations, utilizing fall protection and other personal protective equipment
  • Fabricated pipe sections and components to specification using cutting and threading equipment
  • Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.

Store Associate

Wegmans Family Food Markets
08.2014 - 11.2019
  • Handled customer inquiries, assisting with product selection and resolving concerns
  • Supported cross departmental operations, including inventory tracking and stocking, and product samples and sales
  • Managed efficient cash register operations, processing 100+ transactions per day with accuracy and professionalism
  • Developed strong rapport with customers and created a loyal customer base.

Education

High School Diploma -

Penfield Senior High School
Penfield, NY
06.2017

Associate of Applied Science - Logistics And Supply Chain Management

Tarrant County College
Fort Worth, TX
05-2027

Skills

  • Customer Service & Issue Resolution
  • Phone and Email Communication
  • Time Management & Multitasking
  • Process Optimization & Problem Solving
  • Client Relationship Management
  • Operations Management
  • Safety and Compliance
  • Process Improvement

Timeline

Air Ramp

UPS
04.2025 - Current

Operations Manager

NexoCloud LLC
11.2021 - 05.2024

Rideshare Driver

Uber, Doordash
05.2021 - Current

Pipefitter

Kennedy Mechanical
02.2020 - 04.2021

Store Associate

Wegmans Family Food Markets
08.2014 - 11.2019

High School Diploma -

Penfield Senior High School

Associate of Applied Science - Logistics And Supply Chain Management

Tarrant County College

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