Shawn Puls

Surveillance Supervisor

Harrahs NKC

North Kansas City, MO

08.1998 - 04.2022

Identified illegal activities and alerted floor security personnel to address concerns.
Reviewed live and archived video surveillance footage for investigative purposes.
Reported violators and incidents to correct staff members and followed up with detailed documentation.
Monitored gambling activities for compliance with state and local regulations.
Trained surveillance observers on key factors to watch for and internal reporting procedures.
Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
Supervised or trained surveillance observers.
Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
Reviewed video surveillance footage.
Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
Inspected cameras, monitors and other surveillance equipment for operational integrity.
Maintained log of surveillance operations, noting discrepancies or suspicious activity.
Verified compliance with internal policies during monetary transportation activities.