Shawn Rogers
St Louis,MO
Summary
Dedicated shift manager with a strong focus on customer satisfaction and employee training. Proven ability to resolve complaints and enhance guest experiences while ensuring operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
Andy's Frozen Custard
Crestwood, MO
05.2025 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained team members on product knowledge, safety protocols, and customer engagement techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Assisted in maintaining cleanliness and organization of work areas to adhere to health regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
Affton Highschool
Affton, MO05-2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Team development
- Interpersonal skills
- Team building
- Shift checklists
Certification
- Food Safety and Handling, FoodSafePat - 3 years
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Shift Manager
Andy's Frozen Custard
05.2025 - Current
High School Diploma -
Affton Highschool