Shawn Salyers
Cape Coral,FL
Summary
Senior IT executive with 20+ years of experience leading enterprise infrastructure, operations, and managed services organizations. Proven ability to scale teams, modernize platforms, reduce operating costs, and deliver highly available systems supporting Fortune 100 clients. Known for translating business objectives into resilient technical strategies, building high-performing teams, and driving measurable operational outcomes.
Overview
26
26
years of professional experience
Work History
Director of Infrastructure
CAI
Allentown, PA
07.2019 - 12.2025
- Led enterprise teams responsible for servers, networking, end‑user support, and asset management across multiple environments.
- Reduced overall telecom expenses by 25%+ through vendor negotiations, service rationalization, and contract optimization.
- Designed and implemented ServiceNow automations to improve incident resolution times and operational efficiency.
- Partnered with Sales and Executive Leadership to respond to RFPs and design new infrastructure and managed service offerings.
- Architected and launched a NOC‑as‑a‑Service (NOCaaS) offering utilizing Auvik as the primary monitoring platform.
- Drove standardization, documentation, and operational maturity across infrastructure teams.
- Previous Roles at CAI: - Infrastructure Manager - Solutions Architect - Senior Service Delivery Manager
Director of Technical Operations
INgage Networks
Naples, FL
08.2008 - 06.2019
- Directed multiple teams responsible for a large‑scale enterprise web hosting platform supporting 100+ IIS servers, SQL clusters, and SAN infrastructure.
- Maintained 99.999% uptime SLAs for Fortune 100 customers in mission‑critical environments.
- Designed, deployed, and maintained highly available architectures including F5 load balancers and redundant firewall platforms.
- Led enterprise migrations from Windows 2000 → 2003 → 2008 with zero downtime, including Active Directory and clustered services.
- Architected and delivered secure, dedicated environments for Fortune 100 clients from planning through production deployment.
- Spearheaded transition from physical infrastructure to Microsoft Hyper‑V, including P2V migrations, clustering, and VM lifecycle management.
- Previous Roles at INgage Networks: - Windows System Administrator - Technical Analyst - Senior Technical Analyst - Principal Technical Analyst
Network Manager
Dataffinity Networks
Naples, FL
06.2007 - 08.2008
- Managed day‑to‑day operations of a large Linux‑based server environment with public‑facing services.
- Orchestrated a full data center migration to NAP of the Americas with zero downtime.
- Administered mixed OS environments including Windows, Linux, and macOS.
- Implemented enterprise‑wide security controls including firewalls, VPNs, Kerberos, and centralized authentication.
- Unified authentication across platforms using Active Directory.
Technology Consultant / Owner
Onsite Services Group
Davie, FL
12.2002 - 06.2007
- Founded and operated a successful IT consulting business supporting 100+ SMB clients.
- Designed, built, and maintained networks ranging from 5 to 100 users.
- Developed disaster recovery strategies, backup solutions, and long‑term technology roadmaps for clients.
IT Project Coordinator
Nintech, Inc.
Davie, FL
01.2000 - 12.2002
- Managed and scheduled a team of five onsite service technicians.
- Collaborated with clients to design service contracts and new network solutions.
- Planned and executed large‑scale network deployments, including full voice and data infrastructure for multi‑story facilities.
Skills
- Executive IT Leadership & Strategy
- Infrastructure & Operations Management
- Data Center, Virtualization & Cloud Foundations
- Network, Security & High Availability Architectures
- IT Service Management & Operational Maturity
- Managed Services & NOC Operations
- Cost Optimization & Vendor Management
- Risk Management, DR & Business Continuity
- Team Development & Organizational Scaling
- Executive, Client & Board-Level Communication
Education And Certifications
Available upon request
Accomplishments
- Reduced enterprise telecom and connectivity costs by 25%+, directly improving operating margins.
- Built and launched a NOC-as-a-Service (NOCaaS) offering, creating a new recurring revenue stream.
- Maintained 99.999% uptime SLAs across mission-critical environments supporting Fortune 100 customers.
- Led multiple zero-downtime infrastructure and platform migrations, including data center and OS upgrades.
- Transitioned large-scale environments from physical infrastructure to virtualized platforms, improving scalability and recovery.
- Architected and delivered secure, dedicated enterprise environments from concept through production.
Additional Notes
Open to Director, Senior Manager, or Infrastructure/Operations leadership roles. Experienced in both enterprise IT and managed services environments.
Growth Drivers
- Build infrastructure and operations that scale without linear increases in cost or headcount
- Improve reliability and performance of revenue-critical systems
- Reduce operational spend through automation, standardization, and vendor optimization
- Enable new revenue opportunities through managed services and platform offerings
- Establish operational maturity that supports M&A, rapid expansion, and customer growth
Executive Summary
20+ years, leading enterprise infrastructure, operations, and managed services organizations, scale teams, modernize platforms, reduce operating costs, deliver highly available systems supporting Fortune 100 clients
Timeline
Director of Infrastructure
CAI
07.2019 - 12.2025
Director of Technical Operations
INgage Networks
08.2008 - 06.2019
Network Manager
Dataffinity Networks
06.2007 - 08.2008
Technology Consultant / Owner
Onsite Services Group
12.2002 - 06.2007
IT Project Coordinator
Nintech, Inc.
01.2000 - 12.2002