SHAWN SARGENT
Caledonia,MI
Summary
Relationship-focused Sales Professional experienced in educating customers and establishing market presence. Achieved customer confidence through tailored solutions and team leadership while resolving inquiries to enhance satisfaction. Committed to delivering exceptional service and fostering long-term client partnerships.
Overview
25
25
years of professional experience
Work History
Senior Route Lead
Sheldon Cleaners
Grand Rapids, USA
12.2024 - Current
- Led route delivery team to ensure operational success and team cohesion.
- Ensure the team is prepared for the day and accurately complete the route.
- Resolved customer concerns promptly to enhance overall satisfaction and trust.
- Train new hires on successfully managing a route.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Supported and guided colleagues to foster a collaborative and efficient work environment.
Grocery Team Lead
Meijer
Grand Rapids, USA
08.2023 - 09.2024
- Provided leadership to grocery team while managing multiple tasks.
- Supervised grocery team to ensure efficient daily operations and customer satisfaction.
- Assisted customers with inquiries to enhance their shopping experience. with questions to ensure a great shopping experience.
- Created weekly work schedules for grocery staff based on store needs.
- Directed team activities to ensure efficient handling of grocery products throughout the day. to receive, stock, order and display daily grocery products.
- Managed daily activities of grocery team to enhance productivity and service quality. to ensure efficient daily operations and customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Trained new employees on store policies, procedures, and best practices for service.
- Provided training and coaching to new hires on grocery operations and service expectations. new employees on their job responsibilities.
- Collaborated with other departments to ensure smooth flow of operations across the store.
Route Sales Representatives
Frito-Lay
Grand Rapids, USA
10.2001 - 04.2021
- Executed sales and merchandising strategies for products in local grocery stores, convenience stores, and gas stations.
- Delivered products to customers on assigned routes.
- Enhanced planogram integrity, resulting in increased sales.
- Trained co-leads on best practices to ensure consistent execution.
- Worked hand and hand with store managers to increase sales.
- Improved planogram integrity which produced sales.
- Promoted positive relationships with customers to maintain consistent sales.
- Established strong customer relationships, fostering service excellence.
- Provided exceptional customer service to resolve inquiries promptly.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Guided and trained co leads on best practice.
- Set up merchandising displays at customer locations.
- Ensured product displays adhered to company standards for placement, date codes, and pricing.
- Conducted regular vehicle inspections for safety compliance.
Education
East Kentwood High School
Kentwood, MISkills
- Route optimization
- Delivery coordination
- Sales execution
- Customer relationship management
- Sales and Negotiations
- Team leadership
- Workforce management
- Team performance assessment
- Onboarding new hires
- Customer service focused
- Communication expertise
- Problem solving
- Attention to detail
- Visual merchandising
Timeline
Senior Route Lead
Sheldon Cleaners
12.2024 - Current
Grocery Team Lead
Meijer
08.2023 - 09.2024
Route Sales Representatives
Frito-Lay
10.2001 - 04.2021
East Kentwood High School