SHAWN SILVAS
Temple
Summary
Seasoned store manager specializing in management of both fast paced and slow paced locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient store manger dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Experienced manager with over 20 years of experience in c-store. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Manager
Cefcostores
02.2017 - Current
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Lead Pawnbroker
EZ PAWN
03.2014 - 01.2017
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Received and processed payments for loan values and item purchased, recording all transactions in POS system.
- Assessed quality and value of incoming items, including guns and cars and offered cash and credit customers loans.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Handled over 50 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Processed payments, handled cash and securely initiated bank deposits for pawn shop.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Organized stock overflow room and moved stock to show room when space was available.
- Organized store shelves to display most attractive inventory.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Performed store open and close procedures as part of shift responsibilities.
- Prepared all paperwork, checked identifying information and documented transactions.
Store Manager
7-eleven Convenience Store
12.1998 - 11.2013
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in sales, scheduling and daily paperwork.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees in departments and developed training courses to meet identified needs.
- Supported store opening by setting up office space, equipment and POS systems.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
- Opened and closed store 5/6 days per week.
- Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail, resulting in high profit margins.
Education
High School Diploma -
Temple High School
Temple, TX05.1990
Skills
- Order management
- Team leadership and coaching
- Relationship building and management
- Accurate money handling
- Bank deposit procedures
- Staff Management
- Training and mentoring
- Employee supervision and motivation
Certification
- Certified in both Tabc and Serve safe food handling
Timeline
Store Manager
Cefcostores
02.2017 - Current
Lead Pawnbroker
EZ PAWN
03.2014 - 01.2017
Store Manager
7-eleven Convenience Store
12.1998 - 11.2013
High School Diploma -
Temple High School
- Certified in both Tabc and Serve safe food handling
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