Shawn Smith
Chicago,IL
Summary
With an analytical mindset, I excel at organizing and managing tasks efficiently and prioritizing effectively to ensure optimal outcomes. Dedicated to helping others succeed, I take pride in fostering collaboration and communication within team environments. As a leader, I prioritize the well-being and growth of my team members, combining efficiency with empathy to achieve collective success.
Overview
2
2
years of professional experience
Work History
Associate; Partner Solutions
Legends
Chicago, IL
06.2023 - Current
- Spearheaded research and prospecting initiatives to identify and engage potential clients for Legends' services within the Global Technology Solutions division.
- Crafted compelling storytelling pitch decks, tailored to client needs, resulting in increased client engagement and successful business development opportunities.
- Managed internal financial transactions, CRM operations, and report generation, optimizing operational efficiency and supporting strategic decision-making processes.
- Played a key role in client onboarding processes, including contract negotiation and execution, fostering strong relationships and ensuring client satisfaction.
Ticketing Operations Intern
Kane County Cougars
Geneva, IL
05.2022 - 08.2022
- Executed ticket sales for individual and group attendance at Kane County Cougars home baseball games, utilizing the CRM platform to manage the sales process and enhance organizational and bookkeeping skills.
- Provided exceptional customer service to Cougars fans, addressing inquiries and resolving issues related to ticketing, parking, concessions, and other concerns.
- Successfully managed and promoted the 4th of July event, ensuring seamless coordination of free tickets and accommodations for all season ticket holders, and executed the event flawlessly without any incidents during the game.
Ticketing Intern
Indianapolis Colts
Indianapolis, IN
10.2021 - 02.2022
- Provided crucial support to the Indianapolis Colts ticketing department during gameday operations, ensuring a smooth entry into the stadium by working front entrance gates and scanning event-goers' tickets.
- Demonstrated exceptional customer service and problem-solving skills in a fast-paced environment, particularly when faced with challenges such as managing a surplus of fans and resolving mobile ticket scanner issues, including adapting to unforeseen circumstances like complete scanner failure.
Education
Bachelor in Sport Marketing And Management -
Indiana University
05.2023
Skills
- Customer Service
- Emotional Intelligence
- Problem-Solving
- Communication
- Competition-Driven
- Leadership
Timeline
Associate; Partner Solutions
Legends
06.2023 - Current
Ticketing Operations Intern
Kane County Cougars
05.2022 - 08.2022
Ticketing Intern
Indianapolis Colts
10.2021 - 02.2022
Bachelor in Sport Marketing And Management -
Indiana University
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