Teyona Harvin
Killeen
Summary
First-rate Customer Solutions Associate with strong background in customer service and problem-solving. Proven capability to build positive relationships, resolve complex issues and exceed customer expectations. Demonstrated strengths lie in communication skills, adaptability and commitment to delivering high-quality solutions. Previous work experience includes driving improvements in customer satisfaction and fostering robust client relationships.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
Work History
Customer Solutions Associate
Spectrum
Auburndale
01.2022 - 12.2025
- Provided expert support to customers through phone and online inquiries.
- Assisted customers with account management and service troubleshooting.
- Educated customers about Spectrum products and service offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted customers in resolving concerns and maintaining account retention.
- Educated clients about product features and benefits for informed decisions.
- Addressed inquiries regarding billing, service upgrades, and cancellations promptly.
- Maintained records of customer interactions, transactions, comments and complaints.
- Evaluated existing processes and procedures for improvement opportunities.
- Resolved customer complaints promptly and professionally.
- Utilized problem solving skills to resolve complex matters in a timely manner.
Warehouse Associate
Home Depot distribution center
Lake Park
02.2014 - 11.2021
- Operated forklifts to transport materials within the distribution center.
- Loaded and unloaded trucks efficiently to maintain workflow.
- Sorted and organized inventory for easy access and retrieval.
- Maintained accurate inventory records using warehouse management systems.
- Trained new staff on selection procedures and warehouse protocols.
- Assisted in loading and unloading shipments to and from delivery vehicles.
- Organized storage areas to optimize space and improve accessibility of items.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Followed safety procedures while operating all required machinery according to company standards.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Loaded, unloaded and moved products using various material handling equipment such as pallet jacks and hand-trucks.
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Selected products and items from shelves and pallets for customer orders.
Caregiver
Carestream Health
Winter Haven
08.2009 - 01.2014
- Provided compassionate care and support to patients with diverse needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored patient health and reported changes to healthcare professionals promptly.
- Maintained a clean and safe environment, adhering to health guidelines.
- Collaborated with healthcare teams to implement individualized care plans.
- Educated patients and families about health management and care procedures.
- Documented patient progress accurately in electronic health records systems.
- Fostered positive relationships with patients, enhancing their emotional well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Education
Lakeland Senior High School
Lakeland, FloridaSkills
- Customer service
- Account management
- Service troubleshooting
- Customer education
- Inbound sales techniques
- Record keeping
- Problem solving
- Time management
- Adaptive communication
- Forklift operation
- Patient care
- Medication administration
- Health monitoring
- Billing inquiries
- Customer retention
- Data entry
- Customer relationship management
- Effective communication
- Process improvement
- Upselling strategies
- Call center experience
- Client relations
- Payment processing
- Shipping procedures
- Task prioritization
- Scheduling
Languages
English
Full Professional
Timeline
Customer Solutions Associate
Spectrum
01.2022 - 12.2025
Warehouse Associate
Home Depot distribution center
02.2014 - 11.2021
Caregiver
Carestream Health
08.2009 - 01.2014
Lakeland Senior High School