Melodie Gillom
Trenton
Summary
Customer Solutions Associate at PRA Group Inc with a focus on account management and customer service excellence. Notable achievements include Employee of the Year in 2020 and Elite Rep for Quarter 1 in 2021. Skilled in problem-solving and objection handling, ensuring alignment between customer satisfaction and business objectives.
Overview
15
15
years of professional experience
Work History
Customer Solutions Associate
Pra Group Inc
02.2011 - Current
Education
Agriculture
UT Martin
Martin, TNSkills
- Account management
- Goal setting and achievement
- Collections management
- Customer service
- Problem-solving abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Active listening
- Call center experience
Timeline
Customer Solutions Associate
Pra Group Inc
02.2011 - Current
Agriculture
UT Martin
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