Results-driven sales and customer service professional with extensive experience in account retention. Skilled at identifying customer needs, resolving issues, and creating solutions that improve satisfaction and loyalty. Proven ability to exceed retention goals in competitive environments. Seeking to leverage expertise in customer retention and conflict resolution to drive success at Spectrum.
• Assisted customers with account concerns, billing issues, and service upgrades, maintaining a high customer satisfaction rating.
• Retained accounts by providing alternative solutions and demonstrating product/service value.
• Consistently exceeded retention and upsell targets, contributing to overall revenue growth.
Core Skills
Customer Retention & Loyalty Programs
Conflict Resolution & Problem-Solving
Consultative Sales & Upselling
Customer Experience Enhancement
Communication & Negotiation Skills