Shawn Stearns
Bourbonnais,Illinois
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and customers. Comfortable working independently as manager and leader and as collaborative team member. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Owner
Big Top Bounce rentals
Bourbonnais, Illinois
02.2019 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Delegated work to staff, setting priorities and goals.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as needed.
- Processed billing and payments for services and goods between company, clients, and vendors.
- Maintained equipment and serviced as needed.
Sign Installer
Friendly signs
Kankakee, Illinois
10.2022 - 05.2023
- Prepared surfaces and applied vinyl lettering, logos, and graphics to vehicles and other substrates.
- Installed signs on walls, buildings, poles, windows, and other structures according to specifications.
- Operated a variety of tools including saws, drills, grinders, routers, sanders, ladders and lifts.
- Measured precise locations for sign installation using tape measures or laser levels.
- Assembled signage components such as posts and frames with nuts and bolts.
- Removed existing signage from surfaces while preserving the integrity of the surface.
- Lifted heavy objects into place with hoists or cranes when necessary.
- Utilized appropriate safety equipment such as hard hats and gloves during installations.
- Read blueprints or drawings to determine materials needed for installation projects.
- Cut materials according to measurements for fabrication purposes using various hand tools.
- Inspected existing signs for damage or wear in order to determine repair needs.
- Repaired damaged signs by replacing broken parts or re-gluing pieces together.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
- Repaired broken or cracked parts using cutting torches and welding equipment.
- Gathered required materials for each project in order to meet production deadlines.
Union Carpenter
Siteline
Chicago, Illinois
11.2015 - 12.2017
- Installed and replaced windows, doors, floors, walls, and ceilings according to blueprints and specifications.
- Maintained tools and equipment in a safe and secure manner.
- Measured materials accurately for construction projects.
- Built scaffolding systems for elevated work areas on construction sites.
- Prepared surfaces prior to applying finishes such as paint or wallpaper.
- Installed drywall sheets onto stud walls using screws or nails.
Owner
Stearns landscaping
Bourbonnais , Illinois
05.2009 - 11.2015
Forklift Operator
Space center
Kankakee , Illinois
10.2012 - 03.2014
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Provided feedback on employee performance based on observed results during training.
- Maintained accurate records of shipments, including weight, contents, and destination.
Education
GED -
Kankakee Community College
Kankakee , Illinois06-1997
Skills
- Small business operations
- Sales oversight
- Strategic project planning
- Staff hiring
- Talent development
- Verbal and written communication
- Project estimating
- Torch cutting
- Hand tool safety
- Lockout and tagout procedures
- First aid and CPR
- Gas metal arc welding
- Lighting installation
- Forklift operator
- Payroll administration
- Customer relationship management (CRM)
- Operations oversight
- Customer service
- Employee Training
- Quality Control
Timeline
Sign Installer
Friendly signs
10.2022 - 05.2023
Owner
Big Top Bounce rentals
02.2019 - Current
Union Carpenter
Siteline
11.2015 - 12.2017
Forklift Operator
Space center
10.2012 - 03.2014
Owner
Stearns landscaping
05.2009 - 11.2015
GED -
Kankakee Community College