Shawn Strickland
Anaconda
Summary
Dynamic General Manager and Chef with expertise in operations management, emphasizing leadership, team building, and problem resolution. Proven track record in enhancing customer satisfaction and streamlining processes for improved business performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager and Chef
Hickory House Inn
Anaconda, MT
07.2022 - 05.2026
- Oversaw daily operations, ensuring high-quality guest experiences and efficient service delivery.
- Implemented programs, enhancing the business performance and customer satisfaction.
- Developed and enforced operational policies, promoting consistent service standards across all departments.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Ran the breakfast program as well as cooked daily for guest.
- Collaborated with marketing teams to design promotional strategies, increasing occupancy rates during peak seasons.
- Analyzed guest feedback to identify areas for improvement, driving enhancements in service offerings.
General Manager of Operations
Madison River Lodge
Cameron, MT
06.2020 - 10.2022
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Developed training programs for staff, fostering skill development and team cohesion.
- Oversaw daily operations, ensuring adherence to safety standards and regulatory compliance.
- Cultivated relationships with vendors, negotiating contracts to improve service delivery and quality.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Banquet & Catering Manager
Yellowstone Club
Big Sky, MT
05.2015 - 05.2018
- Led team in planning and executing high-profile events, ensuring seamless service delivery.
- Developed and managed catering budgets, optimizing cost efficiency without compromising quality.
- Collaborated with culinary team to create innovative menus tailored to client preferences.
- Trained and mentored staff on service excellence and operational standards.
- Established relationships with vendors for quality ingredients and timely deliveries.
- Analyzed customer feedback to refine service offerings and improve guest satisfaction scores.
- Coordinated logistics for multiple events simultaneously, ensuring adherence to timelines and client specifications.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
Food and Beverage Manager
Yellowstone Club
Big Sky, MT
05.2015 - 05.2018
- Oversaw daily operations of food and beverage services to ensure exceptional guest experiences.
- Developed and implemented training programs for staff, enhancing service quality and operational efficiency.
- Managed inventory levels, reducing waste through effective ordering and procurement strategies.
- Collaborated with culinary team to design seasonal menus aligning with guest preferences and trends.
- Conducted regular performance evaluations, providing feedback to improve staff skills and morale.
- Analyzed guest feedback to drive improvements in service delivery and overall satisfaction scores.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed staff training programs to enhance service skills and increase overall efficiency.
Bar Captain
Spanish Peaks
Big Sky, MT
11.2013 - 05.2015
- Oversaw bar operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on cocktail preparation and customer engagement strategies.
- Developed innovative drink menus that enhanced customer satisfaction and repeat business.
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
- Collaborated with kitchen staff to create harmonious pairing options for food and beverage offerings.
Education
Bachelor of Science - Communications
Western Carolina University
Cullowhee, NC05-2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
Certification
- Certified Level 1 Sommelier, Court of Masters Sommelier - May 2018
Timeline
General Manager and Chef
Hickory House Inn
07.2022 - 05.2026
General Manager of Operations
Madison River Lodge
06.2020 - 10.2022
Banquet & Catering Manager
Yellowstone Club
05.2015 - 05.2018
Food and Beverage Manager
Yellowstone Club
05.2015 - 05.2018
Bar Captain
Spanish Peaks
11.2013 - 05.2015
Bachelor of Science - Communications
Western Carolina University
Awards
2010 - CMJ Best College Sports Radio Show
2018 - Yellowstone Club James Beard Competition Winner
2023 - Montana Best Bed and Breakfast
2023- Montans Best Community Outreach
2024 - Montanas Best Bed and Breakfast
2025 - Montanas Best Bed and Breakfast
2025- Montans Best Breakfast