Shawn Stump
West Plains,MO
Summary
Experienced store manager with a strong background in operations, inventory control, cash handling, and team leadership. Known for keeping daily store activity organized, productive, and customer focused.
Overview
13
13
years of professional experience
Work History
Manager
Jordan's Kwik Stop, Inc
Thayer, Missouri
03.2025 - Current
- Led a team of 17-20 employees, ensuring high productivity and excellent customer service.
- Managed daily convenience store operations at Jordan's Kwik Stop location
- Supervised cashier schedules and frontline staff performance
- Trained employees on store procedures and customer service
- Facilitated staff in delivering positive customer experiences and resolving issues promptly.
- Resolved customer concerns and supported service recovery
- Observed customer interactions to support satisfaction and maintain welcoming environment.
- Managed cash drawers by accurately processing transactions and ensuring proper cash handling procedures. and balanced daily register totals
- Managed inventory to maintain optimal stock levels and minimize waste.
- Coordinated opening and closing tasks for Jordan's Kwik Stop store
- Enforced safety standards and store cleanliness requirements
- Evaluated staff performance through regular observations and feedback to enhance team effectiveness. and addressed issues.
Manager
Crossroads Convenience Store
West Plains, Missouri
04.2022 - 03.2025
- - Direct daily store activities to ensure efficient and smooth operations.
- - Implement strategies to enhance operational efficiency and productivity.
- - Monitor stock levels to prevent shortages and maintain optimal inventory.
- - Coordinate with suppliers to ensure timely delivery and accurate stock replenishment.
- - Address customer inquiries and resolve issues to maintain high satisfaction levels.
- Managed cashier schedules and evaluated frontline staff performance to ensure optimal service delivery.
- Conducted training sessions for employees on store procedures and customer service. on store procedures and customer service
- Managed cash drawers by accurately processing transactions and ensuring proper cash flow. and balanced daily register totals
- Addressed and resolved customer concerns to enhance overall satisfaction and loyalty. and supported service recovery
- Evaluated staff performance and resolved issues to maintain operational standards.
- Coached, mentored, and trained team members to enhance job performance and skill development.
- Assigned tasks to staff according to individual skills. to associates to fit skill levels and maximize team performance.
- Conducted recruitment efforts and hired qualified candidates for open positions. qualified candidates to fill open positions.
Line Leader
AHF
West Plains, Missouri
01.2014 - 04.2022
- Oversaw daily production line activities to ensure optimal efficiency and output.
- Monitored production processes to ensure compliance with safety regulations and quality standards.
- Monitored production lines to verify accuracy of product quality, quantity, and timing.
- Assigned AHF tasks to optimize production workflow and efficiency. line tasks to maintain steady production flow.
- Monitored AHF quality checks to ensure compliance with production standards. quality checks for finished products and materials.
- Trained AHF operators on safety rules and standard work.
- Managed daily staff rotations and ensured workers were in their assigned positions.
Education
Bachelor of Science - Film And Video Production
Southeast Missouri State University
Cape Girardeau, MO05-2006
Skills
- Store operations management
- Store management
- Inventory control
- Cash handling
- Point of sale systems
- Staff scheduling
- Supplier coordination
- Employee evaluations
- Customer service
Affiliations
- Volunteer at my church running sound, directing cameras and operating computer slides
- Lead a couples group with my wife
Timeline
Manager
Jordan's Kwik Stop, Inc
03.2025 - Current
Manager
Crossroads Convenience Store
04.2022 - 03.2025
Line Leader
AHF
01.2014 - 04.2022
Bachelor of Science - Film And Video Production
Southeast Missouri State University