Shawn Sutherland
Limestone ,TN
Summary
Accomplished retail leader skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes to increase efficiency and profits. Motivational leader skilled at building relationships with customers, employees and management.
Overview
11
11
years of professional experience
Work History
Pro Services Manager
Lowe’s
Morristown, TN
03.2018 - 05.2021
- Managed overstocking, restocking and inventory control procedures of lumber and building materials departments.
- Coached 20+ sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Front End Supervisor
Lowe’s
Greeneville, TN
08.2016 - 03.2018
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained awareness of 10+ department employees and customers, along with continuous checkout policy training of cashiers, to assess theft risks and maintain loss prevention goals
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Oversaw purchasing, receiving, and stocking of store use supplies weekly
Fabrication Welder
Alo Tennessee
Telford, TN
01.2014 - 08.2016
Overnight Support Manager
Lowe’s
Greeneville, TN
04.2012 - 12.2013
- Oversaw internal support processes, compiling cartons per hour reports to track overnight worker efficiency.
- Managed scheduling, workload assignments and coverage for night staff of 14 employees.
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Worked to help maintain grand opening ready store conditions through recovery and maintenance
Zone Merchandise Supervisor
Lowe’s
Newport, TN
08.2010 - 04.2012
- Oversaw inventory counts weekly to maintain stock records and account for shrinkage.
- Set sales quotas, established performance expectations to optimize sales and customer service.
- Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution and active listening.
- Led and developed management team of +15 associates.
Education
High School Diploma -
Greeneville High School
Greeneville, TN05.1998
Skills
- Records Organization and Management
- Employee Motivation
- Policy Development and Enforcement
- Customer Service Management
- Administrative Management
Timeline
Pro Services Manager
Lowe’s
03.2018 - 05.2021
Front End Supervisor
Lowe’s
08.2016 - 03.2018
Fabrication Welder
Alo Tennessee
01.2014 - 08.2016
Overnight Support Manager
Lowe’s
04.2012 - 12.2013
Zone Merchandise Supervisor
Lowe’s
08.2010 - 04.2012
High School Diploma -
Greeneville High School
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