Vicky Jimenez
Austin,TX
Summary
Customer and sales leader with 12+ years of experience in client relationship management, team development, and strategic growth. Leads a high-performing professional services team recognized for exceptional customer satisfaction and sales execution. Proficient in CRM tools to identify opportunities, strengthen client relationships, and drive repeat business across diverse customer segments.
Overview
16
16
years of professional experience
Work History
Pro Services Manager
Floor & Decor
Austin, TX
10.2025 - Current
- Managed and grew professional customer relationships within a Pro Services department generating a $12.2M annual sales run rate, representing approximately 60% of total store sales.
- Drove increased Pro share of wallet through relationship building, proactive account engagement, and identification of additional sales opportunities.
- Lead and develop a 4-person Pro Services team while supporting customer service and sales execution across a 30-associate store team.
- Helped lead the #1 Pro department in the district, achieving top performance across Key Pro metrics.
- Led the Pro Services team to #1 in total credit applications across the 87-store South Region during the Pro Loyalty Credit Card launch.
- Utilized Salesforce CRM to manage customer relationships and identify sales opportunities, driving follow-up to support repeat business.
Premier Service Consultant
AT&T Mobility
Glenview, IL
01.2016 - 09.2021
- Acted as the key point of contact for customer escalations, resolving complex account, billing, service, and technical issues while rebuilding trust and protecting customer relationships.
- Managed customer relationships by identifying needs, recommending tailored solutions, and delivering exceptional service, resulting in improved customer satisfaction.
- Identified sales and account-growth opportunities through consultative conversations and personalized recommendations.
- Supported sales and service goals while enhancing customer satisfaction, retention, and long-term loyalty through proactive engagement.
- Utilized OPUS and internal systems to manage customer accounts and document interactions, ensuring accurate follow-through on customer requests.
Team Leader
Target Corporation
Evanston, IL
06.2014 - 01.2016
- Led, coached, and developed sales floor teams to enhance guest experiences and achieve department performance goals.
- Met or exceeded sales goals across all managed departments while upholding operational and merchandising standards.
- Achieved customer service score expectations across supervised departments through team coaching and hands-on leadership.
- Maintained high visual and merchandising standards, ensuring a well-executed, customer-ready sales floor.
Store Manager / District Team Leader
RadioShack
Orange County, CA
01.2011 - 05.2014
- Consistently ranked in the top quartile companywide based on key store performance metrics, including sales, customer service, and operational execution.
- Earned multiple Store Manager of the Month awards for outstanding sales, leadership, and overall store performance.
- Earned three promotions within 18 months, advancing to leadership of progressively larger, higher-volume store locations.
- Led, coached, developed store teams to exceed sales goals while ensuring exceptional customer experiences and operational standards.
- Supported district-level initiatives and team development, enhancing performance and leadership across multiple locations.
Education
Cybersecurity Boot Camp -
The University of Texas at Austin
Austin, TX03-2022
General Education -
Santa Ana Community College
Southern California01-2010
High School Diploma -
Loara High School
Southern California01-2008
Skills
- Customer Success & Client Relationship Management
- Account Management & Client Retention
- Salesforce CRM
- Customer Experience & Service Excellence
- Sales & Revenue Growth
- Customer Escalation & Problem Resolution
- Team Leadership, Coaching & Development
- Performance Management & KPI Execution
- Cross-Functional Collaboration
- Strategic Communication
Timeline
Pro Services Manager
Floor & Decor
10.2025 - Current
Premier Service Consultant
AT&T Mobility
01.2016 - 09.2021
Team Leader
Target Corporation
06.2014 - 01.2016
Store Manager / District Team Leader
RadioShack
01.2011 - 05.2014
Cybersecurity Boot Camp -
The University of Texas at Austin
General Education -
Santa Ana Community College
High School Diploma -
Loara High School