Josh Flynn
Delano,MN
Summary
Results-oriented Pro Services Manager with 23+ years of driving sales and client satisfaction in the construction industry. Proven ability to coach and lead high-performing teams, exceeding sales goals through strategic planning and exceptional client relationships. Expertise in sales training and employee development.
Overview
12
12
years of professional experience
Work History
Pro Services Manager
Floor and Decor
05.2024 - Current
- Develop client relationships by effectively managing pro service experiences. Personally averaging 15.3 new pro contacts per week with a total of 169 total contacts since being hired.
- Collaborate with sales and marketing teams to promote business to business relations and to inform contractors of Floor and Decor's professional services.
- Train and coach team members across the company in best installation practices and product knowledge enabling them to better assist our customers.
- Analyze geographic and operational data to identify trends, enabling proactive adjustments to improve overall pro saturation of our market.
- Establish strong relationships with key clients, fostering loyalty and long-term engagement. Converting 14 new contacts into pro customers averaging $1633 per sale over 10 weeks.
- Manage a portfolio of contractor accounts, consistently exceeding revenue targets through educational strategies and effective relationship management techniques.
Owner
Secure Remodel
01.2017 - 05.2024
- Cultivated and maintained strong client relationships, resulting in repeat business and referrals. Exceeded customer expectations by delivering exceptional service and quality products.
- Built, coached and led high-performing teams through effective training, development, and standardization. Fostered a culture of continuous improvement and high productivity.
- Drove revenue growth by identifying new business trends, diversifying service offerings, and implementing successful marketing strategies.
- Managed day-to-day sales and operations efficiently, ensuring seamless execution and exceeding revenue targets by 20% annually.
Owner
E3G Innovations
01.2013 - 12.2016
- Managed day-to-day contractor operations, streamlining processes and increasing efficiency, which contributed to exceeding $1,000,000 in sales during the first year.
- Cultivated and maintained strong client relationships, resulting in substantial increases in repeat business and referrals. Identified and qualified customer needs, closing profitable projects with an unprecedented success rate.
- Implemented strategic initiatives that increased revenue by over 20% each year. Successfully expanded into wider markets, generating growth with relationship based sales. Established a presence in Indianapolis, Nashville, Atlanta, Charlotte, and Kansas City
Skills
- Relationship building
- Sales strategy
- Developing training programs
- Managing and cultivating client relationships
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Task Delegation
- Employee Coaching and Mentoring
- Staff Training
- Employee Development
- Project Planning
- Process Improvement
- Lead Generation and Marketing
- Managing teams
- Well versed in Construction Products and Processes
Timeline
Pro Services Manager
Floor and Decor
05.2024 - Current
Owner
Secure Remodel
01.2017 - 05.2024
Owner
E3G Innovations
01.2013 - 12.2016
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