Marisa Eccleston
East Providence,RI
Summary
Dynamic and results-driven Pro Services Manager with a proven track record of success at Floor&Decor, currently leading the Bellingham, MA location since May 2024. Achieved a 17.5% comp increase for 2024 and made significant improvements in pro penetration rates and Pro Premier Rewards enrollments. Passionate about growing teams and building lasting relationships with pros. Eager to leverage my skills and experience to contribute to the success of the new Murrell’s Inlet, SC location, driving brand awareness and expanding market presence.
Overview
18
18
years of professional experience
Work History
Pro Services Manager
Floor & Decor
Bellingham, Massachusetts
05.2024 - Current
- Drive sales growth by building and maintaining strong relationships with Pro customers.
- Develop and execute strategies to increase Pro customer engagement, retention, and overall business revenue.
- Collaborate with store leadership to align Pro sales strategies with overall business objectives.
- Identify and pursue new business opportunities through prospecting, networking, and outreach efforts.
- Monitor and analyze sales data to track performance, identify trends, and implement improvement strategies.
- Lead the Pro team in delivering exceptional customer service, while overseeing Pro Desk operations.
Pro Assistant Department Manager
Floor&Decor
Bellingham, MA
05.2023 - 05.2024
- Help support the growth of the Floor&Decor brand in Bellingham, Ma and surrounding areas.
- Built lasting relationships with Pro customers by earning their loyalty by delivering exceptional service and supporting their business needs.
- Educate Pro customers about the benefits of working with the Pro Team and Floor&Decor as a brand.
- Partner with and help educate store staff on Pro benefits, while ensuring speed and accuracy for Pro customers.
- Analyzed data to identify areas for process improvement within the department.
- Work in collaboration with Pro Services Manager to build the Pro business.
Field Merchandising Coordinator
Pilot Flying J
Greensboro, NC
09.2022 - Current
- Lead store resets and new store set-ups, while providing layout advice for onsite team members
- Served as the gatekeeper for store layout and planogram integrity for new store openings and store resets
- Provided informal onsite training for team members in the use and integrity of merchandising planograms and inventory management systems
- Ensured compliance with company merchandising standards and Automated Task Management executables
- Provided ongoing communication on progress for new store openings and store resets
- Ensured planograms are up-to-date; make changes and updates to the inventory management system
- Modeled behavior that supports the company's common purpose; ensuring guests and team members are supported at the highest level
- Ensured all activities are in compliance with rules, regulations, policies, and procedures.
Merchandising Service Manager
Lowe's Home Improvement
Lexington, NC
01.2020 - 05.2022
- Strengthened the company's brand image by leading the construction and installation of new displays and visual marketing
- Oversaw store execution of all Merchandising Service, Resets, and Maintenance Activities resulting in clean, safe, and accessible merchandise and overall appealing shopping experience for customers
- Directed and coordinated a team of 17 merchandisers to achieve daily and long term business goals
- Established strong vendor relationships to maintain and support the business
- Tracked, received, and organized shipments of displays and signage
- Ensured tasking was completed on time, without error, and met quality standards
- Improved employee engagement score by thoroughly training each employee, giving recognition and constructive feedback as needed
- Reviewed applicants, hired, and trained new employees
- Conducted daily team meetings, delegating tasks and setting business expectations
- Strong knowledge of reading planograms and executing merchandising initiatives in accordance with them.
Merchandising Coordinator
TJ Maxx
Seekonk, MA
05.2018 - 01.2022
- Follow trend reports and analyze sale reports identifying merchandising opportunities that could increase sales
- Plan and execute sales floor moves to align with trends and sales needs, resulting in maximizing sales
- Built effective relationships with the store team to maximize merchandise presentation
- Promoted and modeled outstanding customer service by addressing all customer with urgency and care
- Execute fresh flow of merchandise from stockroom to sales floor in a timely fashion
- Ensure execution and maintenance of all merchandising standards
- Thoroughly trained new associates, giving them the knowledge needed to confidently perform their job role.
Administrative Coordinator/Key Carrier
TJ Maxx
Seekonk, MA
03.2007 - 05.2018
- Communicate and work alongside store management to reach daily business goals
- Balanced the store's cash registers and set up for the following day
- Counted all cash from store, verified and finalized all credit transactions, balanced the store safe and made daily bank deposits
- Documented all transactions and discrepancies in accordance with store policy, to include working with and reporting to loss prevention
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints when escalated to a management level
- Directed and supervised employees assigned to the front end, receiving, and markdown teams
- Supported the hiring and onboarding of new associates by reviewing applicants, setting up interviews, and conducting the orientation and training process
- Adhere to and enforce company guidelines and policies
- Created in-store events to keep employees engaged and morale high
- Develop strategies to improve customer service
- Develop effective strategies to promote TJX Rewards credit card program
- Carried a key to the store, often managing store operations in absence of management.
Merchandising Execution Supervisor
The Home Depot
Avon, MA
02.2014 - 05.2017
- Lead a team of 20 merchandisers
- Hold daily meetings with team to discuss daily and long term business goals
- Maintained overall store appearance
- Keep products customer ready in accordance with vendor expectations
- Built positive relationships with vendors
- Transform store for new season by planning and executing resets
- Develop team members to meet their personal career goals
- Manage resets and execute in a timely manner
- Hire, onboard, and train new team members
- Increased employee retention by creating a positive work environment
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the store.
Education
Business Management -
Rhode Island College
Providence, RI05.2013
Business Administration, Management -
Community College of Rhode Island
Warwick, RI05.2010
Skills
- Prospecting and Business Development
- Customer Relationship Management
- Team Leadership and Coaching
- Negotiation and Closing Sales
- Strategic Planning & Execution
- Consultative Selling and Solution Based Sales
Timeline
Pro Services Manager
Floor & Decor
05.2024 - Current
Pro Assistant Department Manager
Floor&Decor
05.2023 - 05.2024
Field Merchandising Coordinator
Pilot Flying J
09.2022 - Current
Merchandising Service Manager
Lowe's Home Improvement
01.2020 - 05.2022
Merchandising Coordinator
TJ Maxx
05.2018 - 01.2022
Merchandising Execution Supervisor
The Home Depot
02.2014 - 05.2017
Administrative Coordinator/Key Carrier
TJ Maxx
03.2007 - 05.2018
Business Management -
Rhode Island College
Business Administration, Management -
Community College of Rhode Island