Shawn Theodoran
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Route Manager
What Chefs Want
06.2022 - Current
- Maintained accurate records of deliveries, invoices, payments, and returns.
- Coordinated with warehouse personnel to ensure timely delivery of goods.
- Resolved conflicts between customers and delivery personnel in a professional manner.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Owner/Operator
Green Buddies Landscaping & Fencing LLC
05.2016 - 07.2022
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Negotiated contracts with clients for products or services rendered by the company.
- Provided leadership support for team members through coaching and mentorship programs.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered excellent customer service to clients and fellow employees.
- Hooked and unhooked trailers from tractor and converter dollies.
Sales Manager
The Gazette
02.2010 - 05.2016
- Developed and implemented effective sales strategies to increase customer base.
- Assisted with the preparation of quarterly tax returns for all states where company had employees.
- Performed year-end activities such as W2s and 1099s processing.
- Established efficient route plans for drivers to ensure timely deliveries of products.
- Trained and supervised new route drivers on safety procedures, customer service, and company policies.
- Coordinated promotional activities such as special discounts or offers to boost customer loyalty.
- Maintained accurate records of all transactions including sales data, customer information, payments received.
- Supported sales goal achievement with expert product knowledge and promotion.
- Trained new employees on fantastic salesmanship and closing sales.
- Supported sales team members to drive growth and development.
- Calculated employee wages, deductions and bonuses according to payroll policies.
Education
High School Diploma -
Palmer High School
Colorado Springs, CO05.2005
Skills
- Problem-Solving
- Team Management
- Interpersonal Communication
- Problem Resolution
- Social Perceptiveness
- Communication
- Supervision and Leadership
- Teamwork and Collaboration
- Data Management
- Decision-Making
- Analytical
- Active Listening
- Recordkeeping
References
Available upon request.
Timeline
Route Manager
What Chefs Want
06.2022 - Current
Owner/Operator
Green Buddies Landscaping & Fencing LLC
05.2016 - 07.2022
Sales Manager
The Gazette
02.2010 - 05.2016
High School Diploma -
Palmer High School
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