STEPHANIE THEODORAN
San Antonio,TX
Summary
Dental operations manager with extensive experience in healthcare leadership, specializing in optimizing clinical workflows and improving patient care standards. Demonstrated success in driving revenue growth and developing high-performing administrative teams focused on accountability and compliance.
Overview
1
1
Language
19
19
years of professional experience
Work History
OPERATIONS MANAGER
PDS HEALTH
Colorado Springs, USA
06.2024 - Current
- Optimized dental clinical operations to achieve consistent year-over-year revenue growth.
- Directed cross-functional operations across multiple specialties to streamline patient workflows and enhance productivity.
- Managed financial performance through strategic budgeting, fiscal forecasting, and overhead cost control.
- Oversaw revenue cycle operations, improving cash flow and expediting collections.
- Developed high-performing administrative and clinical teams, fostering a culture of excellence and professional growth.
- Ensured strict adherence to HIPAA, OSHA, and regulatory standards to cultivate compliance and safety.
ASSISTANT MANAGER/SHC
PDS HEALTH
Colorado Springs, Colorado
08.2018 - 06.2024
- Partnered with leadership to execute operational strategies, achieve revenue targets, and uphold exceptional patient care standards
- Supervised and trained front office personnel, cultivating a collaborative team environment rooted in operational accountability
- Lead morning huddles, set goals for the day, reviewed wins and opportunities
- Resolved complex patient billing inquiries, insurance claims issues, and service escalations with professionalism and empathy
- Optimized provider schedules to enhance daily production capacity while managing clinical workloads
- Supported financial reporting, budgeting, and strategic goal setting to enable practice expansion
- Verified complex insurance benefits and secured prior authorizations for advanced specialty procedures to eliminate patient care delays
- Served as administrative liaison for specialty patients, coordinating care between general dentistry and surgical specialists
- Collaborated with dentists to create treatment plans for dental procedures.
Lead Associate
Dillard's
Colorado Springs, Colorado
04.2007 - 02.2010
- Orchestrated customer service excellence, inventory control, and visual merchandising standards within the fragrances and cosmetics department
- Coached, trained, and motivated sales associates to surpass departmental revenue targets and deliver tailored client consultations
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of General Studies -
Pikes Peak State College
01-2014
PIMA Medical Institute -
PIMA Medical Institute
01-2012
Skills
- Leadership & Team Development
- Patient Experience & Customer Service
- KPI & Business Growth Management
- Specialty Coordination & Referral Management
- Communication & Conflict Resolution
- Case Acceptance & Treatment Coordination
- Claims processing
- Team building
- Revenue growth
Languages
Spanish
Professional
Timeline
OPERATIONS MANAGER
PDS HEALTH
06.2024 - Current
ASSISTANT MANAGER/SHC
PDS HEALTH
08.2018 - 06.2024
Lead Associate
Dillard's
04.2007 - 02.2010
Associate of General Studies -
Pikes Peak State College
PIMA Medical Institute -
PIMA Medical Institute