Shawn Tierney
MONTICELLO,Minnesota
Summary
Forward-thinking Operations Specialist bringing 8 years of expertise in Operations for Electrical sector businesses. Proficient in SAP and Hana. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Committed to resolving problems and maintaining accurate metrics and reports.
Overview
21
21
years of professional experience
Work History
Regional Operations Specialist
Border States Electric Supply
Brooklyn Park, MN
11.2014 - Current
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped multiple branches with different projects such as Ship ERP and SAP Modernization.
- Supervised on several branch moves/closures
- Been support for more then 40 branches in region.
Account Manager
Border States Electric Supply
Duluth, MN
04.2014 - 11.2014
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Achieved monthly quota and grew sales.
Customer Service Representative
Border States Electric Supply
Gillette, WY
08.2012 - 04.2014
- Helped many different customer with many different things.
- Helped them with their day to day orders, their job quotes and any pricing issues they had.
Customer Service Representative
Border States Electric Supply
Mankato, MN
05.2008 - 08.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
City Desk Rep
Border States Electric Supply
Mankato, MN
02.2006 - 05.2008
- Responded to customer inquiries by phone, email and walk-up requests.
- Took care of customer returns.
- Maintained stocking of city desk shelves.
Warehouse Associate
Border States Electric Supply
Mankato, MN
06.2001 - 02.2006
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed over 100 customer orders each day in warehouse setting
Education
High School Diploma -
Madelia High School
Madelia05.1991
Skills
- Multitasking Abilities
- Team building
- Excellent Communication
- Flexible and Adaptable
- Organization and Time Management
- Planning and Coordination
- PPE Compliance
Timeline
Regional Operations Specialist
Border States Electric Supply
11.2014 - Current
Account Manager
Border States Electric Supply
04.2014 - 11.2014
Customer Service Representative
Border States Electric Supply
08.2012 - 04.2014
Customer Service Representative
Border States Electric Supply
05.2008 - 08.2012
City Desk Rep
Border States Electric Supply
02.2006 - 05.2008
Warehouse Associate
Border States Electric Supply
06.2001 - 02.2006
High School Diploma -
Madelia High School
Similar Profiles
Garrett FeilGarrett Feil
Account Manager at Border States Electric SupplyAccount Manager at Border States Electric Supply
WILLIAM BRIDGEWILLIAM BRIDGE
Electrical Apprentice at Master ElectricElectrical Apprentice at Master Electric
Wilmot JohnsonWilmot Johnson
Forklift Operator/ Material Handler at Border States ElectricForklift Operator/ Material Handler at Border States Electric