Shawn Tinsley
Charlton,MA
Summary
Focused Sr. Director with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures.
Overview
15
15
years of professional experience
Work History
Sr. Director of IT
Dell Inc
Round Rock, TX
03.2020 - Current
- Led creation of support organization of 983 employees, with TCV of $300M
- Managed 6 delivery managers & 150+ team members across 3 departments, resulting in approximate $6M increase in annual revenue
- Reduced technical debt in portfolio of 7000 apps, 22000 databases, 25000 Servers
- Responsible for SOX, NIST 800-171 (DFARS) and CMMC 3 compliance
- Modernized and improved operational procedures while tightly controlling costs
- Coordinated leadership workshops to educate team leaders on best practices
- Recruited, hired, and trained personnel, establishing key internal functions
- Led app refactoring initiative to move application portfolio to AWS (EC2, RDS, S3, EBS, Cloud Front, Glacier) cloud
Director of Service Delivery
NTTDATA
Dallas, TX
01.2016 - 03.2020
- Managed 2 associate directors, 3 delivery managers, 5 architects & 50 team members offshore
- Responsible for Sales of Cloud Migration, & Field Service solutions ($12M)
- Led implementation of $150M asset management system using agile sprint approach to develop custom APIs for legacy client systems and applications
- Led software engineering field services, including service now integrations
- Realized sales of $50M with Canadian government
- Retained 40 of 50 clients, and consolidated existing clients on Dell Field Service and Cloud Migration solutions
- Consolidated 4 products into 2 products by creating common set of objects and reusable code while migrating code from “legacy .NET” to “.net core”
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs
- Coordinated data center, field services and managed services projects, defined scope, and managed milestones
Director of Systems
NTTDATA
Dallas, TX
01.2015 - 01.2016
- Managed 3 delivery managers & 45 offshore team members (security ops team)
- Managed Security Engineering and Architecture team, reporting to CISO
- Managed $8M project budget
- Led implementation of Lieberman, Symantec, Carbon Black, etc
- Led effort to migrate 75,000 users to common laptop image
Associate Director of Operations
NTTDATA
Boston, MA
01.2010 - 01.2015
- Managed 6 solution architects & 50+ team members, resulting in approximate $4M increase in annual revenue
- Led consolidation of clients on HP, EMC & Cisco solutions reducing 12 data centers into 3 regional data centers (Sacramento, Chicago, Ashburn)
- Managed P&L of projects, Vendor Contracts, and SLAs for Infrastructure engagements
- Built strategic relationships with federal, state and local agencies
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Strategically managed resources, milestones, and budgets, saving $2M in expenses
- Led Peoplesoft and Siebel implementation for NYC Department of IT
- Led Oracle practice with NYPD, Sanitation, Finance, and various other agencies
Manager of Operations
NTTDATA
BOSTON, MA
01.2009 - 01.2010
- Managed 4 technology managers & 150+ team members (Onshore/Offshore) with annual revenue of $3.8M
- Responsible for ensuring server, mainframe, and storage environments consisting of 1000+ physical and virtual platforms are maintained 24x7x365
- Manage P&L, Contracts, Proposals, & SLA's for Infrastructure engagement
- Prepared annual budgets with regional director
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Education
Ph.D - Business Administration and Management
University of South Florida
05.2024
Master of Science - Business Administration and Management
Nichols College
12.2015
Bachelor of Arts - English Language and Literature
University of Kentucky
05.1998
Skills
- Portfolio Management
- Digital Transformation
- Cloud Advisory
- Hiring and Onboarding
- Strategic Vision
- Motivational Leadership
- Lean Methodology
- Strategic Consulting
Timeline
Sr. Director of IT
Dell Inc
03.2020 - Current
Director of Service Delivery
NTTDATA
01.2016 - 03.2020
Director of Systems
NTTDATA
01.2015 - 01.2016
Associate Director of Operations
NTTDATA
01.2010 - 01.2015
Manager of Operations
NTTDATA
01.2009 - 01.2010
Ph.D - Business Administration and Management
University of South Florida
Master of Science - Business Administration and Management
Nichols College
Bachelor of Arts - English Language and Literature
University of Kentucky
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