Shawn Utley
Raleigh,NC
Summary
Trustworthy and reliable Detention Sergeant with 19 years of experience. Apt at quickly deescalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness.
Overview
23
23
years of professional experience
Work History
Detention Sergeant
Wake County Sheriff’s Department
07.2004 - Current
- Manage on average 20 Detention Officers per shift
- Enhanced inmate safety by implementing effective monitoring and surveillance procedures.
- Reduced the risk of altercations by conducting thorough cell inspections and identifying potential hazards.
- Maintained order in the detention facility by consistently enforcing rules and regulations.
- Improved staff communication through regular briefings, fostering a cohesive team environment.
- Streamlined booking processes to ensure efficient intake and release of detainees.
- Trained new detention officers in proper procedures, promoting consistency across the team.
- Assisted medical staff with inmate care, ensuring timely treatment for health concerns.
- Managed confidential information, maintaining accurate records for all inmates within the facility.
- Ensured proper security measures were in place by conducting routine perimeter checks and addressing any vulnerabilities.
- Provided support during court proceedings, escorting inmates to and from hearings as needed.
- Handled emergency situations effectively by following established protocols and utilizing crisis intervention techniques when necessary.
- Developed positive rapport with inmates, establishing respectful relationships that contributed to overall facility stability.
- Conducted random searches for contraband materials, upholding a secure environment within the detention center.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Assisted in intake and release of inmates.
- Prepared reports to document incidents and violations.
Detention Officer
Wake County Sheriff's Department
07.2004 - Current
Parking Attendant Supervisor
PNC Arena
10.2000 - 01.2022
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
- Directed patrons to designated parking spaces.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
Education
High School Diploma -
Garner High School
Garner, NC06.1996
Skills
- Policy Enforcement
- Conflict Resolution
- Adaptability
- Mental Resilience
- Critical Thinking
- Security Protocols
- Staff Supervision
- Inmate Supervision
- Crisis Management
- Team Leadership
- Crisis Intervention
Timeline
Detention Officer
Wake County Sheriff's Department
07.2004 - Current
Detention Sergeant
Wake County Sheriff’s Department
07.2004 - Current
Parking Attendant Supervisor
PNC Arena
10.2000 - 01.2022
High School Diploma -
Garner High School
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