Shawn Vach
Ann Arbor,MI
Summary
Proven to enhance customer experiences at The Capital Grille through exceptional service and hospitality expertise, I excel in guest engagement and wine pairing knowledge. Leveraging teamwork and collaboration, I've significantly contributed to creating memorable dining experiences, demonstrating a keen ability to multitask and maintain high satisfaction levels among a diverse clientele.
Overview
21
21
years of professional experience
Work History
Customer Care Representative
Beaches Energy
09.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Processed payments, monitored cash drawers, and maintained detailed billing receipts.
Server
The Capital Grille
11.2007 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized deep knowledge of menu to make recommendations for food and wine pairings.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender
Caffe Andiamo
04.2002 - 10.2007
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - Comparative Theology
University of Florida
Gainesville, FL05.1991
Timeline
Customer Care Representative
Beaches Energy
09.2022 - 03.2023
Server
The Capital Grille
11.2007 - 06.2022
Server/Bartender
Caffe Andiamo
04.2002 - 10.2007
Bachelor of Arts - Comparative Theology
University of Florida
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