Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawn Varghese

Carrollton,TX

Summary

Dedicated and results-driven professional with extensive experience in sales, customer service, and business management. Known for delivering exceptional customer experiences and driving business growth through strategic sales leadership. Proven ability to lead teams, manage budgets, and maintain long-term customer relationships. Highly skilled in sales processes, marketing strategies, and operational efficiency.

Overview

20
20
years of professional experience

Work History

Sales Lead / Purchasing

SBG Distribution
Grapevine, USA
01.2020 - Current
  • Led a high-performing sales team, driving consistent growth in product sales and customer satisfaction
  • Managed purchasing processes, ensuring timely procurement and cost-effective solutions
  • Developed and implemented marketing strategies to attract new customers and retain existing ones
  • Streamlined record-keeping practices and maintained up-to-date inventory reports

Manager

Teph Seal
Dallas, USA
01.2018 - 01.2020
  • Managed daily operations, including customer service and team leadership
  • Trained and mentored staff on customer service best practices and sales techniques
  • Ensured customer satisfaction by resolving issues promptly and efficiently

Sales Lead / Purchasing

SBG Distribution
Dallas, USA
01.2017 - 01.2018
  • Successfully managed a sales team, consistently exceeding sales targets and KPIs
  • Handled purchasing and inventory management, ensuring optimal stock levels and supplier relationships
  • Developed customer-focused sales strategies that enhanced overall satisfaction and retention

Business Procurement

CVE Technology
Allen, USA
01.2015 - 01.2017
  • Negotiated and secured business contracts to ensure cost-effective procurement for clients
  • Built and maintained relationships with suppliers and customers to meet business needs
  • Provided expert recommendations for products and services based on client requirements

Sales Manager / Co-owner

CellURApples
Dallas, USA
01.2013 - 01.2015
  • Co-owned and managed a retail business, overseeing sales operations, customer service, and marketing efforts
  • Delivered outstanding customer service, resulting in high customer retention and word-of-mouth referrals
  • Managed inventory, staff scheduling, and business operations to ensure smooth day-to-day functioning

Physical Therapy Technician

Baylor Hospital
Garland, USA
01.2007 - 01.2012
  • Assisted in patient rehabilitation, ensuring that they received high-quality care and support throughout their recovery
  • Communicated effectively with patients, family members, and medical professionals to provide optimal care

Customer Service / Shipping Coordinator

UPS
Carrollton, USA
01.2005 - 01.2007
  • Provided exceptional customer service, assisting clients with inquiries and resolving shipping-related issues
  • Coordinated the timely processing and shipment of packages, ensuring customer satisfaction

Education

Bachelor of Business Administration -

Amberton University

Skills

  • Customer Service Excellence
  • Sales Leadership & Strategy
  • Team Management & Development
  • Business Procurement & Budgeting
  • Sales & Marketing Strategies
  • Record Keeping & Reporting
  • Problem Solving & Conflict Resolution
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Drive)

References

Available upon request.

Timeline

Sales Lead / Purchasing

SBG Distribution
01.2020 - Current

Manager

Teph Seal
01.2018 - 01.2020

Sales Lead / Purchasing

SBG Distribution
01.2017 - 01.2018

Business Procurement

CVE Technology
01.2015 - 01.2017

Sales Manager / Co-owner

CellURApples
01.2013 - 01.2015

Physical Therapy Technician

Baylor Hospital
01.2007 - 01.2012

Customer Service / Shipping Coordinator

UPS
01.2005 - 01.2007

Bachelor of Business Administration -

Amberton University

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Shawn Varghese