Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
Generic

Shawn Velsor

Middleburg,FL

Summary

A Midway Game Technician of 8 months with 2 years of previous work in the Computer Games Industry. Previous employment within the industry focused on quality assurance for 2 VR titles. Emphasized on finding and reporting any Programming and Level design errors with step-by-step instructions to reproduce for appropriate departments. Worked 1 year as an Electrician Apprentice to learn and utilize various tools and methods to apply towards any role that requires a specialized skillset.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Midway Game Technician

Dave and Busters
12.2023 - Current
  • Boosted the overall attractiveness of the gaming facility by maintaining a clean, organized, and visually appealing environment for players.
  • Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
  • Improved customer satisfaction by troubleshooting and resolving technical issues with gaming equipment swiftly.
  • Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
  • Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.

ELECTRICIAN APPRENTICE

Cogburn Bros
01.2023 - 12.2023
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
  • Went to a Union-Funded trade school that offers multiple, high-quality courses.

QA SPECIALIST

Aexlab
05.2022 - 05.2023
  • Mitigated potential risks associated with software releases by conducting risk assessments and prioritizing critical test scenarios accordingly.
  • Contributed to continuous improvement initiatives by providing constructive feedback on software design and functionality during review meetings.
  • Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
  • Enhanced software quality by conducting comprehensive test plans and executing test cases for various product releases.

Sales Associate

Lowes Home Improvment
12.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

QA SPECIALIST

Downpour Interactive
11.2020 - 05.2022
  • Mitigated potential risks associated with software releases by conducting risk assessments and prioritizing critical test scenarios accordingly.
  • Contributed to continuous improvement initiatives by providing constructive feedback on software design and functionality during review meetings.
  • Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
  • Enhanced software quality by conducting comprehensive test plans and executing test cases for various product releases.

Education

ASSOCIATES OF THE ARTS -

SJR State College
Orange Park, Florida
06.2024

Skills

  • Customer Support
  • Software Installation
  • System Upgrades
  • Hardware maintenance
  • Diagnostic Tools
  • Strong Work Ethic
  • Troubleshooting skills
  • Preventive Maintenance

Websites

Certification

MTA: WINDOWS OPERATING SYSTEM FUNDAMENTALS - CERTIFIED 2018, https://www.credly.com/badges/e0b2f0e3-91d0-44ec-9117-0743fcf82ad2/public_url, This is to provided as proof that the individual has been certified on Windows OS for versions 7 and 10.

Projects

ONWARD (VR GAME), Performed duties to find and report bugs inside the game through playtesting and smoke testing. VAIL (VR GAME), Performed duties to find and report bugs inside the game through playtesting and smoke testing.

Timeline

Midway Game Technician

Dave and Busters
12.2023 - Current

ELECTRICIAN APPRENTICE

Cogburn Bros
01.2023 - 12.2023

QA SPECIALIST

Aexlab
05.2022 - 05.2023

Sales Associate

Lowes Home Improvment
12.2021 - 12.2022

QA SPECIALIST

Downpour Interactive
11.2020 - 05.2022

ASSOCIATES OF THE ARTS -

SJR State College

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Shawn Velsor