Shawn Volkman
Harlingen,TX
Summary
Dynamic security professional with a proven track record at Blackhawk Security and Investigations, excelling in incident reporting and emergency response. Renowned for building strong customer relationships while maintaining safety protocols. Adept at utilizing CCTV surveillance and delivering superior customer service, ensuring a secure environment for all stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Blackhawk Security and Investigations
05.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Business Owner
Milton’s Laundry
04.2018 - 08.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Education
Bachelor - Business
Cascade High School
Sanford, TX05.2004
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- Superior customer service
- Physical fitness
- Surveillance
- Emergency response
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Security equipment operation
- Weapons training
Certification
Handgun carry license
Timeline
Security Officer
Blackhawk Security and Investigations
05.2024 - 03.2025
Business Owner
Milton’s Laundry
04.2018 - 08.2023
Bachelor - Business
Cascade High School
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