SHAWN WALLACE
Warren,ME
Summary
Versatile professional with a robust background in corrections and emergency medical services, excelling in crisis management and team development. Expertise in coordinating emergency responses and ensuring regulatory compliance while prioritizing first responder mental health. Committed to delivering high-quality service and operational excellence in public safety.
Overview
20
20
years of professional experience
Work History
911 Emergency Dispatcher
Knox Regional Communications Center
Rockland, ME
01.2026 - Current
- Received and prioritized emergency and non-emergency 9-1-1 calls promptly.
- Dispatched EMS, fire, and law enforcement personnel using CAD and radio communications.
- Provided pre-arrival instructions as Emergency Medical Dispatcher and Emergency Fire Dispatcher to support effective patient care and response.
- Coordinated multi-agency responses during critical incidents to enhance operational effectiveness and resource allocation.
- Monitored responder safety and maintained situational awareness throughout emergencies to mitigate risks and ensure effective incident management.
- Maintained detailed incident documentation to support accurate reporting and timely communications.
- Delivered calm, professional customer service in high-stress emergency situations.
Advanced Emergency Medical Technician
Union Fire & Rescue
Union, USA
01.2007 - Current
- Delivered emergency medical care during calls and local events to ensure patient safety and well-being.
- Administered medications, adhered to protocols, and documented run reports in reporting system to maintain accurate patient records.
- Provided advanced life support during emergency medical situations.
- Operated medical equipment to stabilize patients in transit.
- Communicated effectively with dispatch and hospital personnel.
Security and Operations Coordinator (Lieutenant)
Knox County Correctional Facility
Rockland, USA
12.2022 - 12.2025
- Achieved PREA accreditation through nearly 12 months of compliance improvements at the facility.
- Supervised security staff and daily jail operations, ensuring adherence to regulatory standards.
- Monitored jail management system for proper utilization by officers to maintain compliance.
- Coordinated training sessions and promotional processes, fostering personnel development and enhancing team capabilities.
- Instructed less lethal weapons classes for new employees and recertifications with Taser 7 energy weapons.
- Managed personnel issues and initiated internal affairs investigations, upholding accountability and integrity within the team.
- Conducted interviews for new hires to strengthen team capabilities.
Shift Supervisor (Sergeant)
Knox County Correctional Facility
Rockland, USA
01.2022 - 12.2022
- Supervised day and night shifts, overseeing staff and ensuring smooth operations.
- Monitored logs, intakes, releases, and visitor interactions to maintain daily operational standards in the correctional facility.
- Supervised daily operations within the correctional facility environment.
- Coordinated shift schedules and staff assignments for optimal coverage.
- Enforced safety protocols to maintain a secure facility atmosphere.
Advanced Emergency Medical Technician
Thomaston Fire and EMS
Thomaston , ME
02.2013 - 04.2021
- Responded to emergency calls and provided immediate medical care.
- Assisted in patient assessment and triage during critical incidents.
- Operated specialized vehicles designed for transporting critically ill or injured patients.
- Maintained proficiency in the use of medical equipment for emergency medical care.
- Documented patient information accurately for continuity of care records.
- Provided basic first aid treatment to injured persons at accident scenes.
Transport officer
Knox County Correctional Facility
Rockland, USA
03.2019 - 01.2021
- Transported incarcerated individuals to court, medical appointments, and Department of Corrections commitments, ensuring timely access to critical services.
- Monitored individuals on jail diversion contracts using GPS and alcohol monitoring, maintaining compliance with legal requirements.
- Notified law enforcement of violations, facilitating enforcement of regulations and accountability.
Corrections Officer
Knox County Correctional Facility
Rockland, USA
10.2013 - 03.2019
- Managed operations across all sections to optimize workflow efficiency.
- Addressed inmates' daily needs while ensuring safety and security, fostering a stable environment.
- Monitored inmate behavior to maintain safety and order within the facility.
- Conducted regular inspections of cells and common areas for security compliance.
- Responded to emergencies promptly, ensuring staff and inmate safety during incidents.
Education
Method of Instruction certification -
Maine Criminal Justice Academy
Vassalboro, ME01-2024
Critical incident stress management (CISM) -
NAMI MAINE
01-2024
Taser energy weapons instructor -
ΑΧΟΝ
01-2023
Advanced EMT certificate -
Kennebec Valley Community College
01-2020
Basic Corrections Training Program -
Maine Criminal Justice Academy
01-2014
Emergency Medical Technician -
Kennebec Valley Community College
01-2013
High School Diploma -
Camden Hills Regional H.S.
01-2007
Skills
- Correctional operations and security
- Administrative and leadership experience
- Emergency medical services and advanced EMT
- Crisis management and high-stress decision-making
- Mentoring and team development
- Community engagement and local knowledge
- Advocacy for first responder wellness
- Methods of instruction
Hobbies and Interests
- Youth sports coach for multiple
- Active involvement in community outreach and public service initiatives
- Avid outdoors man
- Being a father to my 3 children
- Continuously learning
Accomplishments
- Maine EMS Stork Award May 2024
Timeline
911 Emergency Dispatcher
Knox Regional Communications Center
01.2026 - Current
Security and Operations Coordinator (Lieutenant)
Knox County Correctional Facility
12.2022 - 12.2025
Shift Supervisor (Sergeant)
Knox County Correctional Facility
01.2022 - 12.2022
Transport officer
Knox County Correctional Facility
03.2019 - 01.2021
Corrections Officer
Knox County Correctional Facility
10.2013 - 03.2019
Advanced Emergency Medical Technician
Thomaston Fire and EMS
02.2013 - 04.2021
Advanced Emergency Medical Technician
Union Fire & Rescue
01.2007 - Current
Method of Instruction certification -
Maine Criminal Justice Academy
Critical incident stress management (CISM) -
NAMI MAINE
Taser energy weapons instructor -
ΑΧΟΝ
Advanced EMT certificate -
Kennebec Valley Community College
Basic Corrections Training Program -
Maine Criminal Justice Academy
Emergency Medical Technician -
Kennebec Valley Community College
High School Diploma -
Camden Hills Regional H.S.