Shawn Watson
Davenport,United States
Summary
Dynamic restaurant manager with a proven track record at Olive Garden, excelling in customer service excellence and team leadership. Skilled in enhancing customer engagement and optimizing processes. Committed to creating a positive atmosphere while effectively managing operations. Continuously built, led and mentored team members to grow within the company as well as themselves.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Olive Garden
01.2017 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations of 100+ team members.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Buffalo Wild Wings
01.2013 - 01.2017
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Manager
Chick-fil-A
08.2011 - 01.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Skills
- Coordination of restaurant activities
- Skilled in resolving disputes
- Enhancing customer engagement
- Process optimization leadership
- Team leadership
- Employee engagement strategies
- Customer service excellence
- Responsive to change
Accomplishments
Top 5 Restaurant for Togo Area of Olive Garden through Covid.
Certification
Serv Safe certified through 2027
Timeline
Manager
Olive Garden
01.2017 - Current
Restaurant Manager
Buffalo Wild Wings
01.2013 - 01.2017
Restaurant Manager
Chick-fil-A
08.2011 - 01.2013
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