Shawn M. Watson
Morrisville,PA
Summary
Versatile Program Support Specialist with a strong track record in program administration, compliance monitoring, and training development. Recognized for improving operational workflows and maintaining critical data systems, ensuring adherence to federal and state regulations across health programs.
Overview
23
23
years of professional experience
Work History
Program Support Specialist I – WIC / Senior Farmers Market Nutrition Program
New Jersey Department of Health
Trenton, NJ
01.2024 - Current
- Administered statewide distribution and tracking of benefits for WIC and Senior Farmers Market Nutrition Program participants, ensuring timely access to resources.
- Facilitate daily operations and certification oversight for local WIC and senior agencies to ensure adherence to federal and state program regulations.
- Perform unannounced vendor monitoring visits and generate compliance reports analyzing compliance with federal and state program regulations.
- Evaluate and authorize vendor applications, agreements, and supporting documentation for program approval.
- Conducted annual training sessions for new and authorized farmer vendors on program regulations and procedures, enhancing compliance and vendor understanding.
- Act as primary program liaison for vendors, agencies, and participants to address operational challenges.
- Maintain program documentation and vendor information in WIC on the Web (WOW) platform.
- Compose official correspondence memos and policy communications awaiting WIC Director approval and signature.
- Advocate for department of health during meetings, conferences, and program training events.
- Conducted interviews with prospective candidates to assess qualifications.
- Supported project management tasks across various health initiatives.
- Assisted in developing training materials for staff and stakeholders.
- Conducted research to gather relevant data for program improvement.
- Evaluated feedback from stakeholders to enhance service delivery methods.
- Streamlined administrative processes, enhancing operational efficiency within the department and improving service delivery.
- Completed timely investigations into issues and resolved or escalated customer concerns.
- Researched, analyzed, and evaluated existing programs to identify areas of improvement.
- Prepared statistical reports summarizing program operations data for management review.
Technical Assistant 2 – Food Delivery / Vendor Unit
New Jersey Department of Health
Trenton, NJ
01.2017 - 01.2024
- Supported implementation of electronic (QR code) benefits for the Senior Farmers Market Nutrition Program, improving benefit access and program modernization.
- Conducted vendor compliance monitoring visits to ensure adherence to state and federal program regulations.
- Managed vendor demographic, banking, and authorization information in WOW system to ensure data accuracy and compliance.
- Coordinated planning and delivery of annual statewide vendor training sessions to enhance vendor knowledge and program adherence.
- Utilized the Solutran e-WIC system to verify participant eligibility, benefit balances, and transaction histories.
- Represented Department of Health at Vegetable Growers Association Conference, educating farmers and vendors on program participation benefits.
Principal Clerk Typist – WIC Program
New Jersey Department of Health
Trenton, NJ
01.2012 - 01.2017
- Monitored daily food expenditure reports for WIC, ensuring compliance with USDA reconciliation requirements.
- Maintained correspondence logs and coordinated effective communication among WIC agencies, vendors, and USDA.
- Analyzed statewide SFMNP demographic reports for 23 county Offices on Aging.
- Maintained and updated the NJ WIC website agency directory and program contact information.
- Developed and managed an Access database for WIC personnel and program coordinators, enhancing data accessibility.
Clerk | Senior Clerk | MIS Unit Support
New Jersey Department of Health
Trenton, NJ
01.2003 - 01.2012
- Managed high-volume communications with WIC agencies and participants, facilitating effective information exchange with USDA staff.
- Installed and supported WIC program software and hardware for local agencies statewide.
- Maintained inventory tracking systems and equipment records, ensuring accurate documentation for USDA correspondence.
- Supported WIC program leadership by coordinating administrative and operational tasks to ensure program efficiency.
Education
High School Diploma -
Orange High School
Orange, NJ01-1995
Skills
- WIC services coordination
- Client management
- Program administration oversight
- Compliance standards
- Planning methodologies
- Detail analysis
- Task management
- Workflow optimization
- Account management
- Operational efficiency
- Program oversight
- Compliance management
- Vendor management
- Community health
- WIC coordination
- Stakeholder collaboration
- Policy compliance
- Training design
- Vendor education
- System tracking
- Vendor training
- Performance reporting
- Stakeholder relations
- Operational management
- Account oversight
- Research analysis
- File management
- Spreadsheet management
- Analytical skills
Timeline
Program Support Specialist I – WIC / Senior Farmers Market Nutrition Program
New Jersey Department of Health
01.2024 - Current
Technical Assistant 2 – Food Delivery / Vendor Unit
New Jersey Department of Health
01.2017 - 01.2024
Principal Clerk Typist – WIC Program
New Jersey Department of Health
01.2012 - 01.2017
Clerk | Senior Clerk | MIS Unit Support
New Jersey Department of Health
01.2003 - 01.2012
High School Diploma -
Orange High School