Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Watts

Baton Rouge,LA

Summary

Talented Sales Rep successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Highly experienced Sales Rep known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

30
30
years of professional experience

Work History

Customer Account Manager

Comcast Business
06.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
  • Strengthened client relationships through regular communication and personalized account management strategies.
  • Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
  • Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
  • Increased customer loyalty with attentive account management, fostering long-term relationships with key clientele.
  • Negotiated contract renewals that resulted in significant cost savings for both the company and its customers.
  • Exceeded sales targets by strategically targeting key decision-makers within prospective client organizations.
  • Delivered exceptional service levels by prioritizing prompt response times and problem-solving abilities.
  • Reduced churn rate through proactive relationship-building efforts, ultimately increasing overall profitability of the organization.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Inside Sales Representative

Cox Communications
10.2005 - 02.2023
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used CRM software to maintain detailed contact logs and account records.
  • Presented professional image consistent with company's brand values.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Consulted with businesses to supply accurate product and service information.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Answered customers' questions regarding products, prices, and availability.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Stayed current on company offerings and industry trends.
  • Achieved or exceeded company-defined sales quotas.

Outside Sales Representative

EATEL
01.2001 - 09.2005
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built diverse and consistent sales portfolio.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Consulted with businesses to supply accurate product and service information.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed, maintained and utilized diverse client base.
  • Quoted prices, credit terms and other bid specifications.
  • Built strong client rapport to establish diversified network of connections.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Met existing customers to review current services and expand sales opportunities.

Branch Manager

Enterprise Rent A Car
08.1994 - 01.2001
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Resolved various issues impacting sales management and business operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Education

Bachelor of Arts - History

University of South Alabama
Mobile AL

Skills

  • Overcoming Objections
  • Data Entry
  • New Business Development
  • Investigative Procedures
  • Goals and Performance
  • Customer Service and Assistance
  • Sales Expertise
  • Account Acquisition
  • Product and Service Sales
  • Solution Development

Timeline

Customer Account Manager

Comcast Business
06.2023 - Current

Inside Sales Representative

Cox Communications
10.2005 - 02.2023

Outside Sales Representative

EATEL
01.2001 - 09.2005

Branch Manager

Enterprise Rent A Car
08.1994 - 01.2001

Bachelor of Arts - History

University of South Alabama

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Shawn Watts