Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn White

Brooklyn

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Verizon
Brooklyn
04.2023 - 11.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Collected deposits or payments and arranged for billing.

Education

GED -

South Shore High School
Brooklyn, NY
06-2018

Skills

  • Customer service
  • Conflict resolution
  • Billing adjustments
  • Data analysis
  • Upselling techniques
  • Customer relationship management
  • Feedback collection
  • Record keeping
  • Technical support
  • Product knowledge
  • Problem solving
  • Time management
  • Professional phone voice
  • Professionalism
  • Technical troubleshooting
  • Problem-solving skills
  • Teamwork skills
  • Positive and professional
  • Retail marketing
  • In-store support
  • Sales transactions
  • Research
  • Call center operations
  • Paperwork processing

Timeline

Customer Service Representative

Verizon
04.2023 - 11.2024

GED -

South Shore High School
Shawn White