PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline

SHAWN WILLIAMS

Northwell Health – LIJ Medical Center
New Hyde Park
1
Certification
11
years of professional experience

Motivated IT & Security professional with extensive experience in security administration, CCTV investigations, emergency dispatching, and digital reporting. Equipped with a Bachelor of Science in Information Technology and hands-on cybersecurity and OS security lab experience. Adept at supporting both physical security operations and technology-driven environments with strong communication, discipline, and problem-solving skills.

Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.

Work History

Desk Officer – Security Administration

5 Years 1 Month
Northwell Health – LIJ Medical Center | 09.2021 - Current
  • Conducts security administrative operations including CCTV investigations, incident documentation, and digital report logging.
  • Dispatches emergency calls and coordinates responses with hospital departments and field officers.
  • Creates and manages daily security schedules and staff assignments.
  • Monitors facility access, enforces security policies, and manages alarm activations/deactivations.
  • Utilizes security software and digital systems to maintain accurate logs and investigative records.

Security Screener & Escort

1 Year 2 Months
Delta Global Services | 06.2020 - 08.2021
  • Controlled entry/exit points and monitored restricted areas to prevent unauthorized access.
  • Completed routine and incident-related documentation.
  • Patrolled facilities and identified safety/security hazards.
  • Provided clear and precise communication under minimal supervision.

Service Supervisor

1 Year 1 Month
Summit Security Services | 05.2019 - 06.2020
  • Led security team operations and supported on-call duties.
  • Monitored entrances/exits and ensured employee safety.
  • Enforced compliance with state/local laws and company standards.
  • Oversaw CCTV monitoring while performing dispatch responsibilities.

Medical Courier

1 Year 3 Months
HealthEx | 02.2018 - 05.2019
  • Coordinated medical specimen pickups and deliveries with strong time management.
  • Documented deliveries and submitted reports after each shift.
  • Communicated delays and ensured timely transport to laboratories.

Security Supervisor

2 Months
Allied Universal | 02.2018 - 04.2018
  • Supervised property access and monitored employee safety.
  • Led security team operations and supported emergency response procedures.
  • Developed protocols for crisis management, incident response, and investigations.

Duty Manager

2 Years 2 Months
Global Security | 01.2016 - 03.2018

Driver’s Assistant

Triple Zone Transport | undefinedundefined

Driver & Customer Service Specialist

Fly Cleaners | undefinedundefined

Education

Bachelor of Science - Information Technology

Capella University | 09-2026
  • Coursework includes cybersecurity, operating system security, systems analysis, and IT project development.
  • Completed hands-on labs and capstone projects demonstrating practical IT competencies.

Associate of Science - Criminology Coursework

Queensborough Community College | Queens, NY

Previously enrolled-Credit Transfer to Capella University

High School Diploma

August Martin High School | 01-2014

Skills

Security Administration & Dispatching
CCTV Monitoring & Investigations
Access Control & Facility Safety
IT Troubleshooting & Systems Support
Digital Reporting & Documentation
Customer Service Excellence
Microsoft Office & Technical Tools
FDNY Fire Guard F03
NYS Security Guard License
Valid NYS Driver’s License
Team supervision
Time management

Certification

FDNY Fire Guard F03, NYS Security Guard License

Personal Information

  • Title: Information Technology & Security Professional
  • Driving License: Valid NYS Driver’s License

Timeline

Desk Officer – Security Administration

Northwell Health – LIJ Medical Center
09.2021 - CurrentRead More

Security Screener & Escort

Delta Global Services
06.2020 - 08.2021Read More

Service Supervisor

Summit Security Services
05.2019 - 06.2020Read More

Medical Courier

HealthEx
02.2018 - 05.2019Read More

Security Supervisor

Allied Universal
02.2018 - 04.2018Read More

Duty Manager

Global Security
01.2016 - 03.2018Read More

August Martin High School

High School Diploma
Read More

Driver & Customer Service Specialist

Fly Cleaners
Read More

Driver’s Assistant

Triple Zone Transport
Read More

Capella University

Bachelor of Science from Information Technology
Read More

Queensborough Community College

Associate of Science from Criminology Coursework
Read More
SHAWN WILLIAMS