Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Shawn Wilson
Norwich ,CT
Summary
Overview
1
Certification
Work History
Mohegan Sun Casino
Heavy Duty Shift Manager
08 2018 - Current
Job overview
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Promoted a positive work environment through open communication and constructive feedback.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Managed staff hiring, training and supervision.
Mohegan Sun Casino
High Duster
08 2013 - 05 2017
Job overview
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
- Consistently adhered to all safety protocols, ensuring the well-being of guests at all times during their use of the lifts.
- Assisted in staff training initiatives, sharing best practices and expertise with new hires on proper lift operation techniques.
- Assisted in the implementation of regular drills and emergency response training exercises, ensuring preparedness for any potential incidents involving ski lifts.
- Reduced downtime through diligent monitoring of weather conditions and making appropriate adjustments to ensure safe operation of lifts in various weather situations.
Mohegan Sun Casino
EVS Supervisor
05 2017 - 05 2018
Job overview
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Supervised team of janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Norfolk State UniversityNorfolk, Virginia
from Building Construction Technology
University Overview
Skills
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills Proficient in using independent decision-making skills and sound judgment to positively impact company success Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
- Kept employees operating productively and working on task to meet business and customer needs
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency Uses independent decision-making skills and sound judgment to positively impact company success
- Adhered to company standards and compliance requirements for operations and cleanliness of areas
- Proficient Shift Manager knowledgeable about scheduling, team management Adept at handling all areas of operations Eager to develop and advance professionally into a more challenging position
- Schedule Management
- Played an essential role in achieving goals through strategic planning alongside upper management during regular meetings
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development
- Risk analysis and management
- Cultivated professional working relationships with peers and supervisors
Certification
- OSHA #7200 Bloodborne Pathogens, Mohegan Sun Casino - March 7, 2023
- OSHA #3115 Fall Protection, Mohegan Sun Casino- June 20-22, 2023
- NCSH #424 Hands- On Fall Protection, Mohegan Sun Casino- June 22, 2023
Timeline
Heavy Duty Shift Manager
Mohegan Sun Casino
08 2018 - Current
High Duster
Mohegan Sun Casino
08 2013 - 05 2017
EVS Supervisor
Mohegan Sun Casino
05 2017 - 05 2018
Norfolk State University
from Building Construction Technology