Shawn Wilson
The Bronx,NY
Summary
I'm a Quality Assurance and operations professional with over 20 years of experience working in financial services and technology. I've supported large institutions like BNY Mellon, Citigroup, UBS, and Bank of China, helping teams deliver reliable systems and smooth client experiences. I specialize in UAT, regression testing, and defect tracking, and I'm known for being detail-oriented, dependable, and easy to work with across teams. I take pride in catching issues early, improving processes, and helping projects run more smoothly from start to finish.
Overview
28
28
years of professional experience
Work History
Intermediate Representative, Client Processing
BNY Mellon
Bronx, USA
01.2019 - Current
- Support onboarding for institutional clients and ensure accuracy and compliance
- Resolve client issues quickly to keep operations moving
- Collaborate with internal teams to improve processes and reduce delays
UAT Analyst
BNY Mellon
Bronx, USA
01.2018 - 01.2019
- Performed UAT testing on financial systems before release
- Tracked defects and verified fixes with development teams
- Worked closely with business and tech teams to improve system quality
QA Test Lead
Bank of China
Bronx, USA
01.2018 - 12.2018
- Led QA testing efforts and guided team through test cycles
- Developed test plans and improved testing processes
- Ensured releases met quality standards and timelines
QA Tester
UBS
Bronx, USA
01.2016 - 01.2018
- Performed manual and regression testing for financial applications
- Maintained defect tracking and ensured accurate reporting
- Supported release cycles with thorough testing coverage
Change Manager & QA Documentation Specialist
MUFG Union Bank
Bronx, USA
01.2015 - 01.2016
- Managed documentation for system changes and updates
- Ensured compliance with internal and regulatory requirements
Senior UAT AML Tester
Citibank / Citigroup
Bronx, USA
01.2015 - 12.2015
- Executed AML testing and validated compliance systems
Test Lead
Citigroup
Bronx, USA
01.2006 - 12.2013
- Led QA teams and managed full testing cycles
- Improved workflows and team coordination
Teller / Service Representative
Citi
Bronx, USA
01.1998 - 12.2006
- Handled customer transactions and account services
- Provided strong customer service and maintained compliance
Education
B.S. - Computing & Management
Lehman College
A.A.S. - Data Processing
Bronx Community College
Skills
- UAT & Regression Testing
- Functional Testing & Test Case Creation
- Defect Tracking (ServiceNow, Test Director)
- Excel & Data Analysis
- Agile & SDLC Environments
- Client Onboarding & Financial Operations
- Process Improvement & Problem Solving
Timeline
Intermediate Representative, Client Processing
BNY Mellon
01.2019 - Current
UAT Analyst
BNY Mellon
01.2018 - 01.2019
QA Test Lead
Bank of China
01.2018 - 12.2018
QA Tester
UBS
01.2016 - 01.2018
Change Manager & QA Documentation Specialist
MUFG Union Bank
01.2015 - 01.2016
Senior UAT AML Tester
Citibank / Citigroup
01.2015 - 12.2015
Test Lead
Citigroup
01.2006 - 12.2013
Teller / Service Representative
Citi
01.1998 - 12.2006
B.S. - Computing & Management
Lehman College
A.A.S. - Data Processing
Bronx Community College