Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Shawna Adkins

Charleston,WV

Summary

Experienced in banking, administrative assistance, and restaurants, I am a knowledgeable and dedicated customer service professional. With a strong commitment to teamwork and a reputation for punctuality, I consistently strive to provide exceptional service. My diverse background has equipped me with a comprehensive understanding of various industries, enabling me to adapt quickly and effectively to new environments. Seeking to leverage my skills and expertise, I am eager to contribute to a dynamic organization that values exceptional customer service and teamwork.

Overview

2025
2025
years of professional experience

Work History

Beertender

Fife Street Brewery
03.2023 - Current
  • Provide excellent customer service to patrons by providing them a welcoming atmosphere
  • Showcase extreme knowledge of brews and food menu as to guide each customer in a perfect dining experience
  • Cash and POS handling showcased

CSR - Customer Service Representative

City National Bank
  • Process daily client transactions, including deposits, withdrawals, money transfers, loan payments
  • Accurately maintain records of each transaction while ensuring all documentation and paperwork are in place within compliance
  • Assist clients in various concerns related to their accounts; showcasing financial product knowledge

Customer Service Representative

United Bank
12.2022 - 11.2023
  • Process daily client transactions, including deposits, withdrawals, money transfers, loan payments
  • Accurately maintain records of each transaction ensuring all documentation and paperwork is in place within bank policies

Bartender/Manager

CHARLIE'S PUB
06.2020 - 11.2023
  • Maintain a welcoming atmosphere for locals and tourist frequenting the establishment
  • Overall book keeping experience
  • Manage inventory for the establishment; including restocking and ordering all supplies

Bartender

Bluegrass Kitchen
04.2016 - 08.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Ensured outstanding service quality by efficiently bringing food and drinks to guests.

Skills

  • Data entry
  • Client relationship building

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Promoted to Lead Teller based on superior performance within my first six months at City National Bank.

Timeline

Beertender

Fife Street Brewery
03.2023 - Current

Customer Service Representative

United Bank
12.2022 - 11.2023

Bartender/Manager

CHARLIE'S PUB
06.2020 - 11.2023

Bartender

Bluegrass Kitchen
04.2016 - 08.2021

CSR - Customer Service Representative

City National Bank

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Shawna Adkins