Shawna Akiona
Las Vegas,NV
Summary
Highly motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Clinical Admin Coordinator-UM Department
Optum Care
Las Vegas, NV
09.2022 - Current
- Verify patient's insurance and demographics, generate inpatient cases for patients admitted into the ER, review and upload clinical documents
- Communicate with nurses and coworkers dealing with inpatient cases, work with facilities for patient status(inpatient/discharged), assist with inpatient claims, prep inpatient claims for processing using Excel and facets
- Experience with Microsoft Office Suite for department projects, being a team player, detail-oriented, provide guidance and mentorship to coworkers, organize and execute daily/weekly task list
Lead Medical Assistant
Allcare for Women
Henderson, NV
05.2020 - 12.2020
- Trained and supervised medical assistants and students while overseeing back office staff as the lead medical assistant.
- Optimized quality care delivery by supervising workflow and performance of our medical team
- Managed all communication and coordination with outside representatives to ensure efficient workflow.
- Efficiently assisted patients during the rooming process, accurately recorded vital signs, and updated patients' EHR.
- Answered phones, triaged calls, and scheduled appointments for Women's Health visits, prenatal care, in-clinic procedures, and ultrasounds.
- Assist and chaperone doctors and nurse practitioners during exams and procedures, administer medications including vaccinations, prep prescription medication orders in EHR, coordinate referral process to specialty clinics and radiology departments, maintain cleanliness, and stock exam rooms.
- Ensure excellent customer service by effectively communicating between patients and providers, collaborating with staff members as a team player, and sterilize instruments properly.
- Manage prenatal records with necessary updates, and fax them to L&D departments at various hospitals.
- Prepare charts for providers' use and scan patient records into the EHRs.
- Prepare FMLA and TDI forms for providers to review and approve.
- Handle various administrative tasks like ordering Myriad genetic screening tests and collecting specimens from patients, placing orders for Progenity prenatal genetic and chromosomal screenings.
Scheduling Agent
Phoenix Practice Solutions
, Remote position
07.2019 - 10.2019
- Answered phones, verified patients' demographics and insurance, inputted new insurances while terminating old ones. Scheduled appointments, sent messages to medical staff, and logged phone calls.
Medical Assistant
Kaiser Permanente (Medicare Wellness Clinic)
Honolulu, HI
10.2018 - 03.2019
- Performed many medical assistant duties in a busy medicare wellness clinic, including monitoring patient vital signs and accurately documenting medical information in the EHR(EPIC).
- Managed incoming calls, emails, and patient prescription requests while ensuring prompt resolution and effective communication between patients and healthcare providers.
- Conducted comprehensive screenings, such as PHQ9, GAD7, Mini Cognitive, and SLUMS screenings, under the supervision of the healthcare providers and actively contributed to maintaining clean exam rooms.
Medical Assistant
Kaiser Permanente (Ko'olau Clinic)
Kaneohe, HI
01.2018 - 10.2018
- Medical assistant in diverse clinic encompassing primary care, internal medicine, and pediatrics.
- Recorded patient vital signs and documented medical information in EHR(EPIC), while also managing phone calls, emails and pending prescriptions for the providers.
- Performed various clinical tasks, such as conducting EKGs, ear washes, assisting in minor procedures, administering immunizations, and maintaining the cleanliness of exam rooms.
- Provided excellent customer service by facilitating communication between patients and providers, assisting with scheduling appointments, as well as filling out forms during patient discharge.
Medical Assistant-full time
Kaiser Permanente
Honolulu, HI
08.2002 - 07.2016
- Provided patient care in primary care, internal medicine, and pediatrics at Kaiser Permanente Hawaii, and spent 4 years working within these departments. Then, eventually, I transferred to OBGYN and spent 10 years in that department.
- Performed patient care tasks including answering phone calls, emails, scheduling appointments, pending prescriptions and lab work, performing vital signs, and documenting medical information in patients' EHR(EPIC).
- Assist and chaperone doctors and nurse practitioners during exams and procedures, administer medications including vaccinations, coordinate referral process to specialty clinics and radiology departments, maintain cleanliness, and stock exam rooms.
- Ensure excellent customer service by effectively communicating between patients and providers, collaborating with staff members as a team player, and sterilize instruments properly.
- Scheduled surgery pre-op/post-op appointments in EPIC and coordinated surgery scheduling with the surgery center. Assisted doctors with various procedures such as EMB, Colposcopy, LEEP, Ultrasound, and minor procedures.
Education
University of Phoenix - Cybersecurity
University of Phoenix
07-2025
Software Engineer Certificate -
Flatiron School
11.2021
Med-Assist School of Hawaii Certificate -
Med-Assist School of Hawaii
07.2002
High School or equivalent -
Kamehameha Schools Kapalama Campus
06-2000
Skills
- Strong interpersonal skills
- Software Competence
- Proficient in Microsoft Office
- Proactive Learner
- Effective Verbal & Written Communication
- Work Planning and Prioritization
- Customer Service
- Effective Prioritization
- Ability to stay organized and manage multiple and concurrent assignments under tight deadlines
- Team management and supervision
- Collaborative Teamwork
- Exposure to Agile methodologies
- Problem solving ability and strong written/verbal communications skills required
- Classroom experience developing User Interface Experience Applications
References
- Gabriel Rodriguez, Accenture, Product Engineering Associate (909) 731-3053
- Erica Rojo, Millennium Space Systems, Software Engineer I (818) 419-0993
- Keani Hudson, Kaiser Permanente, Nurse Practitioner (Medicare Wellness Clinic), (808) 542-2585
- Dr. Melissa Lawrence, Kaiser Permanente Ko'olau Clinic, OBGYN Doctor, (808) 351-0165
- Lynn Kalaiwaa, Kaiser Permanente Ko'olau Clinic, Registered Nurse, (808) 372-2521
- Pualani Kauhane, Kaiser Permanente, Lead Medical Assistant (Medicare Wellness clinic), (808) 295-2162
Timeline
Clinical Admin Coordinator-UM Department
Optum Care
09.2022 - Current
Lead Medical Assistant
Allcare for Women
05.2020 - 12.2020
Scheduling Agent
Phoenix Practice Solutions
07.2019 - 10.2019
Medical Assistant
Kaiser Permanente (Medicare Wellness Clinic)
10.2018 - 03.2019
Medical Assistant
Kaiser Permanente (Ko'olau Clinic)
01.2018 - 10.2018
Medical Assistant-full time
Kaiser Permanente
08.2002 - 07.2016
University of Phoenix - Cybersecurity
University of Phoenix
Software Engineer Certificate -
Flatiron School
Med-Assist School of Hawaii Certificate -
Med-Assist School of Hawaii
High School or equivalent -
Kamehameha Schools Kapalama Campus
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