Shawna Arpan
Bismarck,ND
Summary
Dynamic professional with proven skills in customer service, call handling, and cash management. Committed to delivering exceptional support and ensuring customer satisfaction in fast-paced environments. Resourceful Call Center Receptionist known for maintaining high productivity and efficiently completing tasks. Possess strong specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, adaptability, and problem-solving, ensuring seamless operations and enhanced customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center/Receptionist
Northwest Tire
Bismarck, North Dakota
11.2022 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls in a professional manner, providing accurate information to callers and transferring calls as needed.
- Utilized computer systems to track orders and process payments for customers' purchases.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Head Cashier
Lowes Home Improvment
Bismarck, North Dakota
08.2022 - 10.2022
- Trained new team members on register procedures and customer service standards.
- Managed cash handling procedures, ensuring accuracy in transactions.
- Organized and maintained checkout area for optimal efficiency and cleanliness.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Stylist Sales Associate
Mainstream Boutique
Bismarck, North Dakota
03.2019 - 08.2021
- Maintained visual merchandising standards to enhance store presentation.
- Assisted customers in selecting clothing and accessories that fit their style.
- Maintained knowledge of sales and promotions, return policies and security practices.
Skills
- Customer service
- Call handling
- Order processing
- Cash management
- Computer literacy
- Customer relationship management
- Goal setting
- Basic math
- Communication skills
- Flexibility
- Visual merchandising
- Follow-up calls
- Email management
Certification
FORKLIFT/ ORDER PICKER AT LOWES ONLY
Timeline
Call Center/Receptionist
Northwest Tire
11.2022 - Current
Head Cashier
Lowes Home Improvment
08.2022 - 10.2022
Stylist Sales Associate
Mainstream Boutique
03.2019 - 08.2021