Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Ballew

Phoenix,AZ

Summary

Proven leader and efficient problem-solver, adept in vendor coordination and team leadership, significantly enhancing operational efficiency at EMCOR. Expert in managing repairs, maintenance, and special projects with a keen focus on budget administration. Demonstrated ability to multitask and drive results, ensuring high-quality facility conditions and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Facilities Coordinator

EMCOR
05.2022 - Current
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Collaborated with other departments to foster efficient use of facility space and resources.

Store Manager

AutoZone
02.2017 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Pharmacy Technician

Advance PCS
09.2011 - 01.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

Basic -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Graduate - Basic

Ironwood High School
Glendale, AZ
05.1990

Skills

  • Work Order Management
  • Vendor coordination
  • Repairs and maintenance
  • Budget Administration
  • Special projects
  • Team Leadership
  • Problem-Solving
  • Multitasking Abilities

Timeline

Facilities Coordinator

EMCOR
05.2022 - Current

Store Manager

AutoZone
02.2017 - 05.2022

Pharmacy Technician

Advance PCS
09.2011 - 01.2017

Basic -

Maricopa Community Colleges - Mesa Community College

Graduate - Basic

Ironwood High School

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Shawna Ballew