Shawna Bradshaw
Irving,Tx
Summary
Relocated back to Texas from the Last Frontier (Alaska). Hard worker that thrives under pressure and goes above and beyond to create unforgettable guest experiences. Offering many years of experience in retail and fine dining, including all front of house positions and management. Level 1 Court of Master Sommelier with the anticipation of completion of Level 2. WSET Level 2 Award in Spirits.
Overview
15
15
years of professional experience
Work History
Cocktail Server
Parliament
04.2024 - Current
General Manager
Sachet Dallas
12.2023 - 04.2024
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction with low levels of employee attrition.
- James Beard nominated Mediterranean wine list
- Payroll/Inventory
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Server
Montlake Cut
01.2022 - 08.2022
Operations Manager
The OutPost
07.2019 - 09.2021
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 50%
- Evaluated suppliers to assess quality, timeliness and strict state compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Evaluated upcoming program plans to forecast expected resource needs
- Implemented policies and standard operating procedures for continuous improvement
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
- Ensured state AMCO and AK Metrc compliance with best business practices throughout organization
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability
- Maintained all social media accounts and marketing
- Weekly and monthly reports to all owners
PetsHotel Associate Manager
PetSmart
01.2020 - 01.2021
- PetsHotel associates are key to making great experience in PetSmart stores.
- Associate leads lead a team with responsibilities including interviewing, hiring, training and developing associates.
- Maintained a strick schedule with the care of pets and pet parents.
Server
Bob's Steak And Chophouse
01.2019 - 06.2019
Special Effects Makeup Artist
Six Flags Over Texas
09.2018 - 11.2018
- One of only 2 new makeup artists invited to join a team of only 8
- Create specialized and customized Halloween looks in extremely fast paced environment
- Able to do advanced airbrush looks in under 120 seconds
- Kept up-to-date with industry standards, trends and techniques
Server /Bartender
Nick & Sam's
04.2016 - 08.2018
- Preformed almost all FOH positions from host, sever, bartender, catering and captain on private events
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Developed and maintained positive working relationships with others to reach business goals
Freelance Makeup Artist /Licensed Esthetician
Self Employed
03.2009 - 04.2016
- Handled busy schedules and stayed on top of key deadlines
- Flexibly worked evenings and weekends for editorial shoots and working around clients personal schedules
- Handled guest complaints calmly and professionally
- Fostered a friendly, warm and exceptional customer experience
- Analyzed skin condition and made appropriate makeup product recommendations
Education
Level 1 -
Court of Master Sommieler
Level 2 Award in Spirits -
Wine & Spirits Education Trust
Esthetician -
Clary Sage College
Tulsa, OK2009
High School Diploma -
Oologah-Talala High School
Oologah, OK05.2002
Skills
- Level 1 Court of Master Sommelier
- Level 2 WSET Award in Spirits
- Courteous, professional demeanor
- Profit margin management/Pricing structure
- Flexible schedule
- Guest services expertise
- Social media/Marketing
- Client and vendor relations
- Time management
- Committed team player
- Thrives in fast-paced environment
- State Board Issued Esthetic License in Texas
- Advanced Makeup Training
- Sanitary workspace expert
Timeline
Cocktail Server
Parliament
04.2024 - Current
General Manager
Sachet Dallas
12.2023 - 04.2024
Server
Montlake Cut
01.2022 - 08.2022
PetsHotel Associate Manager
PetSmart
01.2020 - 01.2021
Operations Manager
The OutPost
07.2019 - 09.2021
Server
Bob's Steak And Chophouse
01.2019 - 06.2019
Special Effects Makeup Artist
Six Flags Over Texas
09.2018 - 11.2018
Server /Bartender
Nick & Sam's
04.2016 - 08.2018
Freelance Makeup Artist /Licensed Esthetician
Self Employed
03.2009 - 04.2016
Level 1 -
Court of Master Sommieler
Level 2 Award in Spirits -
Wine & Spirits Education Trust
Esthetician -
Clary Sage College
High School Diploma -
Oologah-Talala High School
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