SHAWNA COLON
PONTIAC,MI
Summary
Dynamic professional with proven expertise in project management and motivational leadership at JP's Tree Service. Skilled in crew oversight and customer relationship management, I excel in enhancing operational efficiency and ensuring client satisfaction. Recognized for developing effective training programs and maintaining high safety standards, I thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sales/Crew Lead
JP's Tree Service
Pontiac, MI
02.2015 - Current
- I am the primary point of contact and accountable for the coordination and communication between all customers and 44 crew members to ensure all operations run smoothly.
- My core responsibilities include: Making sure the customer is happy, collecting payments, finalizing contracts, maintaining records, and tracking the status and progress of all active jobs.
Legal Records Clerk
Urban Serving LLC
Clarkston, Michigan
01.2017 - 03.2019
- Proofread judge's orders and opinions for accuracy.
- Drafted legal pleadings, motions and dismissals for closed cases.
- Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas.
- Organized and prioritized caseloads for attorneys.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Arranged case files and maintained records and notebooks.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Skills
- Motivational leadership
- Training and mentoring
- Crew management
- Employee management
- Documentation and reporting
- Crew oversight
- Crew scheduling
- Professional appearance
- Workforce management
- Jobsite safety
- Schedule planning
- Rational Decision-making
- Work order management
- Job site evaluation
- Verbal and written communication
- Multitasking and organization
- Customer relationship management (CRM)
- New hire training
Timeline
Legal Records Clerk
Urban Serving LLC
01.2017 - 03.2019
Sales/Crew Lead
JP's Tree Service
02.2015 - Current