Shawna Danner
Spokane,WA
Summary
Dynamic manager with a proven track record at Lincare Home Oxygen and Respiratory Systems, excelling in team leadership and complex problem-solving. Spearheaded process improvements that enhanced operational efficiency and elevated customer satisfaction. Committed to staff development and fostering a collaborative culture, driving high performance and engagement within teams.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
15
15
years of professional experience
Work History
Manager
Lincare
Spokane Valley, WA
11.2010 - 04.2026
- Directed daily operations to ensure adherence to safety and regulatory standards.
- Spearheaded process improvements to optimize efficiency of oxygen delivery systems.
- Facilitated training and mentorship programs for staff on optimal patient care and equipment handling practices.
- Designed and implemented training materials to enhance onboarding processes for new team members.
- Analyzed performance metrics to spearhead continuous improvement initiatives within team.
- Partnered with healthcare professionals to enhance patient care quality and outcomes.
- Oversaw budgeting processes to align resources with operational goals and strategies.
- Directed and inspired employees to enhance productivity and engagement in work.
- Executed various tasks efficiently within designated timeframes.
- Cultivated a professional, organized, and safe environment for employees and patrons.
- Elevated customer satisfaction by promptly resolving disputes and maintaining open communication channels.
- Mediated staff member conflicts by actively listening to concerns and facilitating constructive dialogue.
- Enhanced team performance through diligent monitoring of daily activities and proactive mentoring of team members.
- Facilitated cross-training initiatives to enhance team agility and overall performance.
- Managed cost control initiatives to ensure business operations remained within budget.
- Cultivated a robust company culture emphasizing employee engagement, collaboration, and continuous learning.
- Spearheaded development and execution of strategic plans and performance metrics to achieve departmental goals.
- Cultivated high-performing teams by spearheading recruitment, onboarding, and talent development initiatives.
- Oversaw budget management to ensure optimal financial performance while strategically investing in essential resources for business growth.
- Optimized workflows by identifying bottlenecks in existing systems and implementing effective solutions.
- Enhanced employee morale and minimized turnover by spearheading the development and implementation of a comprehensive rewards and recognition program.
- Led transition to remote work initiatives, ensuring business continuity and prioritizing employee safety.
- Facilitated professional development programs for staff to enhance performance and skill sets.
- Spearheaded team brainstorming sessions to generate innovative solutions for persistent operational challenges.
- Optimized staffing levels during peak periods by developing employee schedules and tracking attendance.
- Established clear targets and objectives, ensuring effective communication among team members.
Education
High School Diploma -
Spokane Community College
Spokane, WASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Employee coaching and mentoring
- Scheduling and coordinating
- Good judgment
Timeline
Manager
Lincare
11.2010 - 04.2026
High School Diploma -
Spokane Community College